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Frequently Asked Questions

A graphic of a virus.

Go through our frequently asked questions regarding the pandemic, student support services, and financial aid. 

Maintaining instruction and scheduled academic completion is one of our top priorities and a task force comprised of faculty and administration was established to maintain academic continuity until health and safety is completely restored.

We will share vital information with the campus community via our emergency notification system and follow-up with details via email.

 

General COVID-19 Questions

What is a coronavirus?

Coronaviruses are a large family of viruses that are best known for causing illnesses such as the common cold. They cause more serious illnesses such as Severe Acute Respiratory Syndrome and Middle East Respiratory Syndrome.

The most recent form is called COVID-19. Broken down, COVI, stands for coronavirus, D stands for disease, and 19, is the year it was identified.

What are the symptoms?

The most common signs of infection include respiratory symptoms, fever, cough, shortness of breath and breathing difficulties. In more severe cases, infection can cause pneumonia, severe acute respiratory syndrome, kidney failure and even death.

How is it spread?

The virus is thought to spread mainly from person-to-person. This can happen by being in close contact with one another, usually within 6 feet, or through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land on or be inhaled by others.

It is also possible that a person can get COVID-19 by touching a contaminated surface or object and then touching their own mouth, nose, or eyes.

How do I protect myself and others?

Make sure you’re regularly washing your hands with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.

Clean and disinfect frequently touched surfaces and items at home, work, and school.

Avoid touching your eyes, nose, and mouth with unwashed hands. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.

Follow good respiratory hygiene. Cover your mouth and nose with your bent elbow or tissue when you cough or sneeze. Since droplets spread the virus, this decreases the chance they get into the air.

Is there a vaccine?

There currently is no vaccine or specific treatment available for COVID-19.

Practicing good hygiene and avoiding those who are sick is the best way to ward off the virus.

Are there any guidelines for domestic travel?

Several states in the U.S. are experiencing a high number of cases of COVID-19. D'Youville strongly recommends that faculty, staff and students avoid traveling to regions that are being impacted by the virus.

If you choose to travel, be aware of health and travel advisories for your destination. If your travels overlap with an impacted area, please consult Erie County Health

What is D’Youville doing to be prepared?

Members of the working group are meeting regularly to discuss the latest updates on COVID-19.

D’Youville is coordinating closely with local and state health authorities on these measures, as well as following the guidelines provided by the Centers for Disease Control and Prevention.

How will D’Youville keep the campus community informed?

D’Youville will be using multiple communication channels to keep the campus community informed.

Communications will be posted on go.dyc.edu/coronavirus, D’Youville’s social media platforms and internally on MyD’Youville. Direct emails about the latest updates and any emergency measures will be sent out as needed.

What should I do if I am ill and have to miss class?

Stay home if you’re feeling unwell. If you have any of the symptoms, seek medical attention and call in advance. We remind anyone who is ill or thinks they may be ill to stay home from class and from work and seek medical care, as necessary.

Faculty have been provided guidance on ways to accommodate students who may need to temporarily complete assignments remotely.

Will classes be canceled if D’Youville closes?

An Instructional Continuity Plan has been created that will allow our faculty to move their on-campus classes into an online format.

Faculty members will meet to discuss if any changes need to be made to the class syllabus and will be in contact with their respective students right away.

These communications will detail where to find posted class materials as well as how the class will continue to interact.

General Academic and Academic Policy Questions

I'd like to change a class from a letter grade to the pass/fail option. How do I do that and what is the deadline?

Pass/Fail Option Spring 2020

In recognition of the disruption caused by the COVID-19 pandemic, some undergraduate and graduate courses may be considered for a change to Pass/Fail after students have reviewed their final grades. Guidelines for the Pass/Fail option vary by academic program. Pass/Fail grades will not be factored into a student’s GPA. Courses that were completed prior to March 16, 2020 are not eligible.

If you wish to change from a letter grade to Pass/Fail, simply email solutions@dyc.edu and include your name, student ID, and the course name(s) and section(s) for which you are seeking Pass/Fail. The Solutions team will work with your advisor to verify if the identified course is eligible for the Pass/Fail option in your program.

The deadline to make this request is June 1, 2020.

I AM A SENIOR OR IN THE LAST SEMESTER OF A GRADUATE PROGRAM. IS THIS GOING TO DELAY MY GRADUATION?

No, assuming you have satisfactorily completed all of your program’s and College’s requirements for graduation, you will graduate on time.

WILL D’YOUVILLE HOLD A GRADUATION CEREMONY?

We anticipate that major public events will continue to be on hold in May and we are developing plans to celebrate Commencement in new ways. The university is developing plans that includes virtual engagement, special deliveries, a slate of interactive social media before and after graduation day, and some special surprises that we cannot yet reveal. More than anything, we want our graduates to know their hard work and efforts to reach this major milestone are noticed and celebrated by the whole university community.

The physical commencement ceremony for May 2020 graduates will be postponed until December 2020. All May 2020 graduates will be invited to participate in the December ceremony. D’Youville is planning virtual programming for the May 2020 ceremony to mark the occasion.

IF WE DON’T HAVE A GRADUATION CEREMONY, WILL I STILL BE ABLE TO SEEK LICENSURE?

Yes, degrees are conferred upon complete your program requirements. There will be a ceremony even if it is not a traditional in-seat ceremony, in fact we are developing plans for the best commencement ceremony to-date!

WILL THE MOVE TO ONLINE CHANGE THE DATES IN THE SYLLABUS FOR WHEN QUIZZES AND TESTS ARE SCHEDULED?

Yes,please check each of your courses on Canvas to view the updated syllabus by your professors.

WILL WITHDRAWAL DEADLINES BE EXTENDED?

Yes, the last day to withdraw without academic penalty is April 17, 2020.

WILL THE SEMESTER END ON SCHEDULE?

The semester may possibly be extended to help you complete your courses but not necessarily. In fact, we anticipate students in some programs will finish ahead of schedule.

WHAT IF I AM CONCERNED ABOUT DROPPING BELOW FULLTIME STATUS?

All courses will continue until the end of the semester.

We will seek alternative online options for students who may need to drop and add an alternative. Please check with your advisor.

There may be financial implications if the credit load falls below 12 credits. We ask that you contact Student Solutions to discuss this at solutions@dyc.edu .

WILL THE LIBRARY BE OPEN?

As of Monday, March 23 the library is closed except for the lower level computer lab and the 4th floor. These areas remain open 24/7 for use. Please bring your DYC ID in order to get access. Access to all of its services though are available online.

The Librarians at the Research Desk offer research assistance through email (refdesk@dyc.edu), or via remote consultation by phone (716 829-7747) or online (e.g., Zoom) as well as in person.

Our research databases are fully searchable from off-campus.

All materials checked out of the Library can be renewed remotely by calling (716 829-7618) or emailing (circdesk@dyc.edu) the Circulation Desk.

Overdue fees or fines that accumulate during this time will be waived after the materials are returned.

Embedded librarians will remain available to help with your research and library resource needs through Canvas or via email.

If your course does not currently have an embedded librarian and additional assistance is needed during this time, please reach out to the Online Learning Librarian Bree Baker (bakerb@dyc.edu).

Bookstore and Student Support Services Questions

I HAVE RENTAL TEXTBOOKS. WHAT IF I DON’T RETURN THEM ON TIME?

Barnes & Noble has currently closed its store to customers. With this in mind, all orders are still being delivered and can be accessed outside of the store. A finalized book return process that includes social distancing will be released soon so please check back. All concerns regarding possible late concerns should be handled individually with Laura Carballa, store manager, at bookstor@dyc.edu.

I USE THE TEXTBOOK ON RESERVE IN THE LIBRARY AND CAN’T AFFORD THE BOOK. HOW CAN I ACCESS THIS FROM HOME?

Please feel free to reach out to a digital librarian who can discuss with you the possibility of scanning and sending a specific section from a book. Keep in mind, there are legal limitations to the amount of a book that can be scanned and distributed but they will be able to assist you.

CAN I STILL GET TUTORING?

Writing Specialists

Writing specialist  Mary Applegate continues to provide one-on-one assistance online. Students can make appointments with them on Genbook.

Professional Tutoring

Gage Bateman (CHE 111/112/114/209/219/220) and Amanda Sullivan (BIO 107/108) are continuing to hold regularly scheduled tutoring sessions online.

We continue to accept new tutoring requests, and students can submit a tutor request form. Students can also use Tutor.com, our 24/7 online tutoring resource. There’s a link to the service on each course’s Canvas page.

Peer Tutoring

All peer tutoring sessions are offered online. If you have a tutoring session scheduled, it will continue on the same day and time so that student routines remain as undisturbed as possible, but it won’t be held in the Learning Center. Instead, your tutor will create a Zoom meeting and invite you to join it online. The program is free to DYC students, and can be accessed here: https://dyc0.sharepoint.com/sites/InformationServices/SitePages/Zoom.aspx . Your tutor will create a Zoom meeting and send you a link to join it shortly before your session is scheduled to start. In the meantime, you can familiarize yourself with the program and its features through a series of brief training videos here: https://zoom.us/resources .

We continue to accept new tutoring requests, and students can submit a tutor request form. Students can also use Tutor.com, our 24/7 online tutoring resource. There’s a link to the service on each course’s Canvas page.

Financial Questions

I WORK AS A WAITER/BARTENDER/GYM TRAINER AND HAVE BEEN LAID OFF FROM MY JOB. I CANNOT AFFORD TO TRAVEL HOME.

Students needing emergency housing during this time should contact studentcovid19info@dyc.edu to receive the resources needed to obtain temporary housing on campus through the Office of Student Engagement & Housing.

I DON’T LIKE ONLINE CLASSES. CAN I GET A REFUND FOR MY TUITION OR ROOM AND BOARD?

This is an extraordinary time in world history and we completely understand that changing to a complete online experience is an adjustment for some. With that said, student wellness and educational continuity are our main priorities which is why our transition to online is imperative. Keep in mind, our Residence Halls and dining services remain operational and functioning as normal as we fully understand D’Youville is your home.

With these points in mind, the University is reviewing the refund policy and more information will be forthcoming as we explore possible grants that could be awarded to students.

I’M A FEDERAL WORK STUDY RECIPIENT, STUDENT-EMPLOYEE, OR GRADUATE ASSISTANT, HOW DOES THIS AFFECT MY WORK?

We understand that the Federal Work Study (FWS) program employment has been disrupted by our steps to social distance campus and prevent the spread of COVID-19.

Please note the following for students working under either the Federal Work Study program (FWS), Student Employment Program (SEP), or as graduate assistants:

  1. Both FWS & SEP students are expected to stop working in their current on campus roles and are being given the opportunity to apply for a variety of other jobs that can be done remotely through Purple Briefcase.
  2. Graduate assistants are being asked to contact their supervisors to discuss options to continue their work remotely for the duration of the semester. If they are unable to work remotely due to the nature of their duties and they are interested in continuing their employment as a GA, they are being invited to visit Purple Briefcase.

New Online Learner Questions

I NEED HELP USING TECHNOLOGY. WHERE DO I GO?

The Online Learning team has compiled a number of technology resources to help: https://dyc0.sharepoint.com/sites/OnlineLearning/SitePages/Instructional-Continuity-Plan.aspx

If you need Canvas help, here’s the 24x7 student help line: 1-877-703-3455
If you need to talk to the IT Helpdesk, please call: 716-829-8282.

Students can visit the Online Student Orientation for more information and tips about being successful in an online environment: https://dyc.instructure.com/courses/17648 .

I LIVE IN A DIFFERENT TIME ZONE. WILL I NEED TO PARTICIPATE IN SYNCHRONOUS INSTRUCTION?

Zoom sessions will be recorded if you cannot participate at the same time as the rest of your class.

I DON’T HAVE WIFI AT HOME? OR I HAVE WIFI BUT IF MY INTERNET GOES OUT. WHAT SHOULD I DO?

Students who do not have internet and WiFi service at home should contact Spectrum who is offering free internet access to students in need. To enroll in the service, call 1-844-488-8395, the company says it will waive installation fees for student households.

Should Spectrum not be available in your area, please contact studentcovid19info@dyc.edu stating this and request to be directed to an available MiFi hotspot. Keep in mind, our library computer lab is open for use and retrofitted to maintain social distancing.

I AM WORRIED THAT IF WIFI GOES OUT OR MY HOME INTERNET GOES DOWN I WILL MISS MY CLASS.

All course material will be on Canvas and Zoom sessions will be recorded. If your internet goes down temporarily you will be able to watch a recorded access and access your course materials.

MY INSTRUCTOR SAID NOT TO USE WIFI FOR EXAMS. I DON’T HAVE WIRED INTERNET.

Please let your professor know that you are not able to connect your device via wire. As a note, most average WiFi services are adequate for exams. The suggestion for wired internet is for reliability. If you are not able to wire your device and want to ensure reliability, you are welcome to use a computer lab on campus such as the 4th floor and lower level of the library which will remain open.

WILL CLASSES BE ONLINE FOR THE REST OF THE SEMESTER?

Yes, all courses for the remainder of this semester are being delivered online. All summer courses except summer session G (as of this writing) will be delivered online.

I DON’T THINK I CAN LEARN ONLINE. I’D LIKE TO WITHDRAW FROM MY CLASSES NOW.

This is an extraordinary time in world history and we completely understand that changing to a complete online experience is an adjustment for some. With that said, student wellness and educational continuity are our main priorities which is why our transition to online is imperative. We encourage you to have an open and transparent conversation with your faculty and advisor about the challenges you are experiencing to come up with a success plan before you decide to withdraw from courses as that will set your completion target back.

CAN I STILL GET EXTRA TIME ON EXAMS THAT ARE OFFERED ONLINE? I HAVE A DISABILITY THAT MAKES IT DIFFICULT TO LEARN ONLINE.

The Office of Accessibility Resources remains open and ready to help. Students with disabilities have the right to reasonable accommodations, regardless of whether classes are hosted in person or online.

Accommodations for students currently registered with OAR remain in place.

Extended time on tests, exams, and quizzes is still possible in the online environment.

If you receive testing accommodations and would prefer to continue using the OAR testing space, be sure to note that fact on the exam scheduling form.

You may find you have different accommodation needs as we make the shift to online course delivery. If you encounter disability-related barriers in the weeks ahead, you are encouraged to reach out to us at vecchioi@dyc.edu/716-829-7728 to talk about accommodation possibilities and other ways we can support you.

Health, Safety, and Travel Questions

I HAVE A HEALTH ISSUE THAT WOULD PUT ME AT GREAT RISK IF I WERE TO CONTRACT THE VIRUS.

The health of all our students, faculty and staff is obviously our priority. Please stay at home if you are concerned about your health. All instruction is now available fully online for students. Accommodations for faculty and staff to work from home have been made when possible. Staff that have responsibilities that are unable to be accomplished from home will need to take advantage of vacation and when appropriate, sick time.

Legislation expanding paid sick leave and family leave for employees effected by Covid-19 was recently passed. Because this legislation has just passed congress, we will need to get more details as they become available. Stay tuned.

I COMMUTE FROM CANADA AND AM AFRAID OF NOT BEING ABLE TO GET HOME

Please follow Canadian government guidance and stay in Canada.

MY CLINICAL SITE IS STILL OPEN TO STUDENTS, BUT I DO NOT THINK IT SAFE TO BE NEAR PATIENTS. WHAT DO I DO?

We understand this may be anxiety provoking. Your clinical site, however, will be following infection control protocols as recommended by the CDC to mitigate the risk of infection. Please learn from, and carefully follow the example of the professionals you work with. With that in mind, if you do feel unprepared to deal with a clinical situation, it is important for you to have open and transparent conversation with your clinical supervisor who will be able to respond to specific concerns.

As a future health professional this represents invaluable experience in dealing with infectious disease. It is important to note that as future health professional, situations like this may become your new normal.

Student Life and Residence Questions

ARE ANY EVENTS HAPPENING ON CAMPUS?

The Office of Student Engagement & Housing has created a virtual engagement model that can be used by students. If you have not received this model and would like access, please reach out to Amanda Ideinumah, Director of Student Engagement & Housing, at idienuma@dyc.edu for links!

I’VE DECIDED TO JUST GO HOME UNTIL THIS PASSES OVER. CAN I GET MY ROOM AND BOARD REFUNDED?

This is an extraordinary time in world history and we completely understand that you may feel more comfortable at home. With that said, Residence Halls and dining services remain operational and functioning as normal so you do not need to rush to move your items out. Because we are not interrupting services, there is no refund plan in place for this semester.

WILL I BE ABLE TO GET MY MAIL OR PACKAGES AT THE COLLEGE?

If you have any questions that we haven’t answered here, please feel free to reach out to studentcovid19info@dyc.edu for support and guidance.

I HAVE A QUESTION THAT IS NOT HERE. WHO CAN HELP ME?

If you have any questions that we haven’t answered here, please feel free to reach out to studentcovid19info@dyc.edu for support and guidance.