"What's most exciting about this field is the opportunity to effect positive change to improve the health and well-being of our communities."read her story
Prepare yourself for a wide range of careers in healthcare administration with a BS in Health Services Management.
When you major in health services management at D’Youville, you will develop the knowledge, skills, and abilities that you need to become a healthcare manager or to pursue further study in a graduate health professions program like physical therapy. The program uses internship and capstone experiences to ensure graduates apply what they have learned in real time in today’s dynamic and complex healthcare system.
The healthcare services management program prepares students for entry-level careers in healthcare management. The program utilizes coursework, internship, and capstone experiences to develop students’ knowledge, skills, and abilities through an innovative and diverse set of major courses that encompass topics like communications, professionalism, cultural competency, and healthcare operations, finance, law, and policy.
Graduates of the program can use their internship and capstone experiences to demonstrate to employers how they can make an immediate contribution in today’s complex and ever-changing healthcare system. After earning a Bachelor of Science Degree in Health Services Management, graduates may seek entry-level positions in hospitals, long-term care facilities, home care agencies, and health insurance companies.
The program was created with flexibility in mind so that students can design their non-major coursework to fit their short- and long-term interests and career goals including the ability to pursue a graduate program in a health profession like physical therapy or medicine. Students work with their program advisor to customize their coursework to allow them to take the classes they need to meet entry requirements for graduate programs in their healthcare discipline of choice.
Students can also incorporate a minor in a discipline they are interested in or that may compliment their desired career path. Past students have minored in Psychology, Accounting, Spanish for Health Professions, Public Health, Chemistry, and Biology, to name a few.
Get real-world experiences through internships, capstones, and service-learning opportunities that are integrated throughout the curriculum. The program has partnerships and placement opportunities throughout the region. Recent internships sites include Catholic Health, Kaleida Health, Elderwood, Jericho Road Ministries, Erie County Department of Health, Buffalo Prenatal-Perinatal Network, Blue Cross Blue Shield, and the VA Western New York Healthcare System.
|Course Number||Course Name||Credits|
Choose two Natural Science course electives and one corresponding lab.
Choose one elective from CSC 100 level&
This course is an introduction to literature and the fundamentals of academic writing.
Students learn the skills essential to college success:critical reading and analytical
thinking, interpretation, scholarly discussion and collaboration, effective oral presentation,
composition of writing for both readers and listeners.
This course teaches academic writing skills based on a humanities topic, thematically
linked to the D'Youville general education core. Topics will vary by instructor and
will be approached from literary or historical perspectives, with a common focus on
cultural studies. Offered both semesters. Crosslisted with HIS-112 beginning Fall
Choose one HIS elective
Choose one level 100 MAT elective
Choose five Humanity electives
Choose three electives
Other to meet degree conferral credit minimum:
|Course Number||Course Name||Credits|
Choose five free electives
Prerequisite for HSM program may be fulfilled by meeting College requirements above:
|Course Number||Course Name||Credits|
Choose one elective from ACC (ACC 211 or higher)
Choose one elective from MAT (MAT 120 or higher)
Choose one elective from ECO (ECO 201 or 202 or higher)
|Course Number||Course Name||Credits|
This course presents a systems approach to the delivery of health services. Students
will develop an understanding of the basic structures and operations of health care
systems. The course examines resources, processes and outcomes of health systems.
Healthcare managers must demonstrate professional behaviors and be able to navigate
the professional culture of healthcare. In particular healthcare managers must be
able to demonstrate: 1) culturally competent interpersonal interactions, 2) appropriate
dress and personal presentation in healthcare settings, and 3) the ability to plan
for and obtain ongoing professional development to meet the changing requirements
of healthcare settings.
This course explores the social determinants of health, as well as the public health
vs. clinical approaches to managing the health of communities. This course introduces
students to the community health assessment process, emphasizes the need and utility
of a data driven approach to decision making in order to improve population health,
and explore the causes and consequences of health disparities.
This course introduces students to the concepts of healthcare communications. Topics
will include the role of personal and team values in improving communication that
enhances organizational behavior, cultural competence, performance, effectiveness
and morale. The skilled communicator will be able to interpret the beliefs that guide
the institution to instill culturally appropriate cooperative, collaborative and engaged
activities by team members at all levels of the organization, and be able to adapt
the same communication skills that work within an organization to be effective with
an external audience interested in the social responsibility of the organization to
the community it serves.
This course introduces student to the principles of management applied to healthcare
organizations. Topics include problem solving and decision making in the current
health service marketplace; the ability to develop the skills, terminology and personal
ethics/values to manage in a healthcare setting, as well as comprehending the leadership
structure that guides the institutions to successful delivery of care.
This course will introduce students to research processes and methodologies. Students
will review and critically analyze research designs with a focus on those used in
healthcare organizations. The interpretation of the statistical findings will be
emphasized to ensure a literate workforce. The instructor will expose the student
to research proposal creation. Emphasis is on the professional as a consumer of research.
This course provides students with an overview of managerial activities related to
human resources in healthcare organizations. Specific topics that will be covered
include laws governing human resource processes, job descriptions, recruiting, interviewing,
hiring, firing, orientation, benefits, appraisal, discipline, and developing clinical
and non-clinical personnel.
This course provides students with an overview of financial management functions at
the departmental level of healthcare organizations including budgeting and cost analysis
for department-level operations and capital expenditures.
This course will introduce students to the basic principles of epidemiology and demonstrate
how these principles may be applied to the various functions of health services administrators/managers,
such as planning, staffing, organizing, directing and controlling. Through these
principles students will learn how measurement of health related outcomes and delivery
of health services is a critical component of each of these functions.
This course will cover the policy and legislation influences that have encouraged
the rapid paced adoption of health information technology (HIT). The course will describe
the function,benefits,and challenges of widely used HIT systems such as electronic
health records,telehealth,and mobile health. The role of HIT in cost,quality,and satisfaction
improvements,as well as provider value based payment will be defined.
This course provides students with an overview of diverse financial systems within
American healthcare,focusing on reimbursement methods and payment systems and how
they affect providers and payers. It also reviews major insurance programs,federal
health care legislation,legal/regulatory issues,diagnosis and procedures coding systems,and
the impact of coding on reimbursement,compliance,and fraud and abuse.
This course develops students'knowledge and understanding of the development and impact
of policy and law in the US on healthcare organizations.Specific emphasis will be
given to principles of law, policy and the U.S. legal system including laws and policies
related documentation,privacy,security,release of health information,liability,consent,and
This course introduces students to the principals of clinical quality and performance
improvements as applied in the health care setting. Specific topics inlcude the use
of evidenced-based, measurable standards,work steps for improvement,and value based
payment systems. Students will investigate models used to improve the process of health
care delivery,as well as examples of successful clinical,cost and satisfaction performance
This course introduces student to the operational functions of healthcare managers
across the healthcare and public health continuum. Topics include design and structure
of the healthcare continuum, planning for and managing patient flow, measuring productivity,
streamlining process flows, tracking outcomes and performance metrics, and improving
clinical and non-clinical processes. Operations topics will include incorporating
perspectives from clinical operations, business, operations, information management,
patient safety and community impact.
This course provides students with a managerial internship/field work experience at
a healthcare setting. Students will apply course work knowledge and skills to a health
services management problem through the completion of a major project at a targeted
organization that is negotiated between the student,preceptor,and HSA department.
This course serves as a culminating capstone experience in which students are expected
to apply knowledge and skills gained from their undergraduate experience as a whole
and from the HSM program specifically to solve a current healthcare management problem.
This course provides students with the opportunity to demonstrate their ability to
think critically, to synthesize information from multiple areas of healthcare practice,
to integrate content across the multiple skills and practices areas expected of healthcare
managers, to work in a team, and to transition from student to practicing professional
This course provides students with an opportunity to reflect on their managerial internship
experience at a healthcare setting and to contextualize their experiences within the
larger healthcare field. Students will work in small groups to help one another problem
solve issues that occur during their internship experience by applying course work
knowledge and skills. Students will also discuss the potential impact of current
trends in healthcare practice on their current experience and on future experiences
beyond their college experience. Students will prepare their program portfolio and
will participate in mock experiences to prepare them of post-graduation work.
Total Curriculum: 121
Your bachelor's degree in health services management can lead to an entry-level career in a variety of healthcare settings, from hospitals, to HMOs, to long-term care facilities.
Because health services managers are responsible for hundreds of employees and very expensive equipment and facilities, they must be able to make effective decisions, interpret data, and understand information systems and finance. Strong leadership skills are necessary to motivate and execute their decisions. Communication skills, diplomacy, flexibility, and tact are crucial to success in management.
The US Bureau of Labor Statistics reports that demand for qualified managers and administrators is growing much faster than average for all occupations. And for good reason: rapid changes in the health insurance industry coupled with an aging population in the US has created an unprecedented demand for healthcare services, services which require qualified administrators and managers who have the skills and knowledge they need to improve both quality and efficiency of services.
Because of a growing health services industry, the employment of health services managers is projected to expand more than the average occupation through 2012. Increasing opportunities will be found in outpatient care centers, health practitioners and doctor's offices, and in home healthcare services.
Workers with good management and business skills as well as experience in the healthcare industry will have the greatest opportunities. Check out the Health Care Executives Forum of Western New York for more ideas and information.
If you're interested in beginning your professional career immediately after graduation, the numerous internship opportunities available to HSM students will allow you to apply what you learn in the classroom into practice through hands-on, real-world experiences. It will provide you with the valuable on-the-job experience employers are looking for while allowing you to investigate a wide range of career experiences and build the kinds of professional contacts that often prove invaluable after graduation.
Because we understand the importance of putting theory into practice, we've structured the HSM program to integrate internship experiences into the curriculum, allowing you to put what you learn in the classroom into practice immediately. This integration allows you to receive an education that emphasizes both academic rigor and practical experience in a supportive environment that recognizes the demands of sports and fitness practitioners.
Applicants to the HSM degree, Health Education and Operations track, must meet these criteria for admission into the program:
|A combined SAT score of 1080 (or ACT 21) and;|
|High school average of at least 85% and;|
High school rank in the upper one half of the class, and;
Minimum of two years of high school math and three years of science.
To be in good academic standing in the Health Education and Operations track, student must:
|Good Academic Standing|
|Achieve a semester GPA of 2.50, and;|
|Maintain a cumulative GPA of 2.50, and;|
|Earn minimum grades of C in all courses required for the student's major.|
Transfer student applicants to the HSM degree, Health Education and Operations track, must meet these criteria for admission into the program:
Note: Find out how many credits will transfer to D'Youville by using our Course Equivalency Database.
Applicants to the HSM degree, Health Sciences track, should refer to the criteria for admission into the 6-Year bachelor's and doctor of physical therapy program.
Deanna Ventura, Public Health major, and Omar Nasser, Health Services Management major, explain the importance of Health Services Administration professionals and how D’Youville prepared them for successful careers in their fields through caring professors and small, student-oriented classes.
Read the personal stories of the teaching professionals at D'Youville and learn how they apply their real-world experiences to your education.