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Develop a broad base of knowledge and skills in healthcare operations, finance, law, policy, and communications to prepare for a role as a health services manager or advanced degree programs.

Overview & Distinctions


When you major in health services management at D’Youville, you will develop the knowledge, skills, and abilities that you need to become a healthcare manager or to pursue further study in a graduate health professions program like physical therapy. The program uses internship and capstone experiences to ensure graduates apply what they have learned in real time in today’s dynamic and complex healthcare system.

Prepare for Careers in Healthcare

The health services management program prepares students for entry-level careers in the management of health and healthcare services. The program utilizes coursework, internship, and capstone experiences to develop students’ knowledge, skills, and abilities through an innovative and diverse set of major courses that encompass topics like communications, professionalism, cultural competency, and healthcare operations, finance, law, and policy.

Graduates of the program can use their internship and capstone experiences to demonstrate to employers how they can make an immediate contribution in today’s complex and ever-changing healthcare system. After earning a Bachelor of Science Degree in Health Services Management, graduates may seek entry-level positions in hospitals, long-term care facilities, home care agencies, and health insurance companies.

Flexibility to Fit Your Interests and Career Goals

The program was created with flexibility in mind so that students can design their non-major coursework to fit their short- and long-term interests and career goals including the ability to pursue a graduate program in a health profession like physical therapy or medicine. Students work with their program advisor to customize their coursework to allow them to take the classes they need to meet entry requirements for graduate programs in their healthcare discipline of choice.

Students can also incorporate a minor in a discipline they are interested in or that may compliment their desired career path. Past students have minored in Psychology, Accounting, Spanish for Health Professions, Public Health, Chemistry, and Biology, to name a few. 

Hands-On Experience

Get real-world experiences through internships, capstones, and service-learning opportunities that are integrated throughout the curriculum. The program has partnerships and placement opportunities throughout the region. Recent internships sites include Catholic Health, Kaleida Health, Elderwood, Jericho Road Community Health Center, GBUAHN, ConnectLife, Erie County Department of Health, Buffalo Prenatal-Perinatal Network, Blue Cross Blue Shield, and the VA Western New York Healthcare System.


Explore Courses in Health Services Managment

Management in Healthcare — HAPH 325

Gain an introduction to the principles of management applied to healthcare organizations. Gain knowledge and skills in problem solving and decision making in the current health service marketplace. Develop the skills, terminology, and personal ethics to effectively manage in a healthcare setting.

Quality Improvement in Healthcare — HAPH 413

Explore evidence-based, measurable standards, improvements, and payment systems to develop your knowledge of the principles of clinical quality and performance improvements.

Health Services Internship — HAPH 420

Move beyond the classroom and apply your skills to a managerial internship or fieldwork setting. Take on a real world problem and use your skills to complete a major project negotiated using your career plans, preceptor needs, and the educational goals of the department.

Explore All Courses

Calculate Transfer Credits



Your bachelor's degree in health services management can lead to an entry-level career in a variety of healthcare settings, from hospitals, to HMOs, to long-term care facilities.

The Role of a Health Services Administrator or manager

Because health services managers are responsible for hundreds of employees and very expensive equipment and facilities, they must be able to make effective decisions, interpret data, and understand information systems and finance. Strong leadership skills are necessary to motivate and execute their decisions. Communication skills, diplomacy, flexibility, and tact are crucial to success in management.

Job Outlook

The US Bureau of Labor Statistics reports that demand for qualified managers and administrators is growing much faster than average for all occupations. And for good reason: rapid changes in the health insurance industry coupled with an aging population in the US has created an unprecedented demand for healthcare services, services which require qualified administrators and managers who have the skills and knowledge they need to improve both quality and efficiency of services.

Because of a growing health services industry, the employment of health services managers is projected to expand more than the average occupation through 2012. Increasing opportunities will be found in outpatient care centers, health practitioners and doctor's offices, and in home healthcare services.

Workers with good management and business skills as well as experience in the healthcare industry will have the greatest opportunities. Check out the Health Care Executives Forum of Western New York for more ideas and information.



If you're interested in beginning your professional career immediately after graduation, the numerous internship opportunities available to HSM students will allow you to apply what you learn in the classroom into practice through hands-on, real-world experiences. It will provide you with the valuable on-the-job experience employers are looking for while allowing you to investigate a wide range of career experiences and build the kinds of professional contacts that often prove invaluable after graduation.

Because we understand the importance of putting theory into practice, we've structured the HSM program to integrate internship experiences into the curriculum, allowing you to put what you learn in the classroom into practice immediately. This integration allows you to receive an education that emphasizes both academic rigor and practical experience in a supportive environment that recognizes the demands of sports and fitness practitioners.

Admission requirements

Admission Requirements

At D'Youville, we are committed to selecting students who are academically well-rounded and committed to meeting the challenges of a high-quality education. If you have been successful in a traditional college preparatory program in high school, you should be well-prepared for the academic challenges at D'Youville.

First Time in College Freshman Requirements:

  • Submitted application for admission
  • Official high school transcripts
    • An overall weighted GPA of 80 with successful completion of high school graduation requirements and three years of math, english, and history with two years of science.

Transfer Admission Required Review Criteria:

  • Submitted application for admission
    • Applications are free of charge and can be found on our apply webpage.
  • Official transcripts from ALL previously attended colleges/universities
  • Cumulative GPA of 2.5

Health Sciences Track Applicants

Applicants to the HSM degree, Health Sciences track, should refer to the criteria for admission into the 6-Year bachelor's and doctor of physical therapy program.

 Health Services management and Public Health at D'Youville

Deanna Ventura, Public Health major, and Omar Nasser, Health Services Management major, explain the importance of Health Services Administration professionals and how D’Youville prepared them for successful careers in their fields through caring professors and small, student-oriented classes.

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