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Expanding Culturally-Competent Healthcare for Veterans

The D'Youville Academic Center (DAC) as seen from the Fargo circle.

There are approximately 20 million Veterans in the United States, all of whom have differing and unique healthcare needs that may be impacted by their military service.

Expanding Culturally-Competent Healthcare for Veterans - Impact of the MISSION Act on Community Care Providers is a 4-hour seminar that will enhance the ability of community-based healthcare professionals to serve Veteran and military-aligned patients using culturally-appropriate approaches to patient care and service operations.  This seminar will enhance healthcare professionals’ knowledge about the influence of military service on their interactions with Veterans and military-aligned patients (e.g. spouses, children) and will provide tools to improve that care and service. This seminar is particularly timely because on June 6, 2019, the MISSION Act, increased access to healthcare services for the 9 million Veterans enrolled in the VA healthcare system by extending access to non-VA community care providers as a part of their existing VA benefits. This will increase the number of Veteran patients who use services from community care providers. At the end of this seminar, participants will be able to: 

Student Learning Outcomes: 

  1. Describe military culture, history, and common terminology. 
  2. Identify community, institutional, and government resources available to veteran and military-aligned patients. 
  3. Describe current laws and policies that govern healthcare services for veteran and military-aligned patients. 
  4. Describe the epidemiology and etiology of health issues experiences by veteran and military-aligned patients with emphasis on the top 10 major health concerns. 
  5. Identify strategies to optimize the healthcare patient experience of veteran and military-aligned patients. 

Expanding Culturally-Competent Healthcare for Veterans
  • When: Monday, December 16, 2019 
  • Location:  D'Youville Academic Center (DAC),  Floor 6
  • Cost: $150 (Limit of 100 attendees) Registration details coming soon. 
    • Group Discounts: 10% deduction for 2 or more employees
      20% deduction for 5 or more employees
    • Alumni Discounts:  20% deduction 
  •    Professions: Nursing, Pharmacy, Physician Assistant, Physical Therapy, Occupational Therapy, Dietetics, Social Work from Catholic Charities 


    Department CEUS
    Dietetics This program has been approved for RDs, 3.5 CPEUs
    Nursing This continuing nursing education activity was approved for 4 contact hours by the Northeast Multistate Division, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. 
    Occupational Therapy Deemed approved by the New York State Board for Occupational Therapy for 4 contact hours (.4 CEUs) for the OTR and COTA practitioner.

    This program is approved for 4 contact hours. UAN (0645-0000-19-004-L04-P)

    ACPE logo

    Physician Assistant

    APPA logo

    This activity has been reviewed by the AAPA Review Panel and is compliant with AAPA CME Criteria. This activity is designated for 4.00 AAPA Category 1 CME credits.

    Physical Therapy This program has been approved for 4 contact hours. 


Dion Daly
Dion Daly, MS, MBA, PhD, LCDR, SC, USNR (Ret.)
Briana Jegier
Briana Jegier, PhD
Maureen Finney
Maureen Finney, EdD, PA-C
Bonnie Fox-Garrity
Bonnie Fox- Garrity,

The speakers have no financial interests to declare.


Time  Activity
7:30 AM - 7:50 AM Registration, Light Breakfast & Welcome, Bonnie Fox-Garrity, EdD, MBA, MA
7:50 AM - 8:00 AM Pre-Test
8:00 AM - 9:30 AM Impact of military history, culture, and services on patient experiences by Dion Daly, MS, MBA, PhD, LCDR, SC, USNR (Ret.)
9:30 AM - 9:45 AM  Break
9:45 AM - 11:15 AM  Impact of The MISSION ACT and other resources on the practice setting by Briana Jegier, PhD
11:15 AM - 11:30 AM   Break
11:30 AM - 12:00 PM  Optimizing the clinical care experience by Maureen Finney, EdD, PA-C
12:00 PM - 12:20 PM  Post Test and Evaluation
The D'Youville Academic Center as seen from the Fargo Circle.
The D'Youville Academic Center (DAC) as seen from the Fargo circle. 

For more information, please contact Briana Jegier at

Do you need special accommodations?

If you require special accommodations or information on accessible entrances and pathways, please call 716-829-8338.

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