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Help Desk
Connecting to FFANet (for students)
Use these step-by-step instructions to gain access to the FFA network in the dorms or in campus wireless sites.
Please note that you must have a valid DYC User ID and password to gain access to D'Youville networks. To obtain a User ID and password you will need to present your Student ID to Academic Computing in room 008, Bauer Family Academic Center basement.
Help Desk Contacts
If you are able to determine your specific problem, locate it in the list below and use the contact information for that issue. Otherwise, send an email to helpdesk@dyc.edu.
Please note: When sending email to request assistance, you must include your name, office location, the days/hours you can be reached, the type of computer you are using, the operating system, browser name and version, and a complete description of the issue you are experiencing including a screenshot or the text of the error message, if any. This information will assist us in expediting your request.
| Contact | Issue |
| phones@dyc.edu 829-7700, opt. 1 |
Telephones and voice mail help |
| helpdesk@dyc.edu 829-7700, opt. 5 |
PC configurations and troubleshooting, MAC workstations and software, client software installation, hardware and inventory issues, PC quotes and CNS web support pages |
| helpdesk@dyc.edu 829-7700, opt. 4 |
User accounts, email and home directory issues, downed servers, network printers, antivirus issues, restoring lost or deleted files, accessing network applications or shared directories, and logon problems |
| helpdesk@dyc.edu 829-7700, opt. 6 |
Large scale network access issues, router/firewall/zone file changes, IP address assignments, network port activation, DNS, WINS, DHCP, VPN access or configurations, Internet access and bandwidth requirements, server OS and application software upgrades, network documentation, plans & upgrades, wireless network access, budget/POs and CNS policies |
| helpdesk@dyc.edu 829-7700, opt. 2 |
Academic computing, computer labs, printing |
| helpdesk@dyc.edu 829-7700, opt. 3 |
BLACKBOARD, distance learning |
| helpdesk@dyc.edu 829-7879 |
Online applications, online registration, NIAS, CASI, and STACI |
| helpdesk@dyc.edu 829-7700, opt. 7 |
Websites including www.dyc.edu, careers.dyc.edu, library.dyc.edu, sites located at depts.dyc.edu, student.dyc.edu, www.kavinokytheatre.com, and www.dyc.thezonelive.com. |
| helpdesk@dyc.edu 829-7700, opt. 8 |
Library database access, library computers and servers, other library technical issues |
Please note: When sending email to request assistance, you must include your name, office location, the days/hours you can be reached, the type of computer you are using, the operating system, browser name and version, and a complete description of the issue you are experiencing including a screenshot or the text of the error message, if any. This information will assist us in expediting your request.