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Privacy & Refund Policy

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How We Collect Personal Information

D'Youville collects various types of information from you through our websites when you provide it to us voluntarily by completing an online form. Some information is collected automatically through various web and Internet technologies, including social media, provided you grant consent.

Website Privacy Policy

D'Youville is committed to safeguarding all personally identifiable information we obtain about our customers and visitors, whether internal or external. This policy applies to anyone who accesses online services provided by D'Youville. D'Youville reserves the right to retain all incoming and outgoing communications through our website for the purposes of training staff and quality assurance.

How We Collect Personal Information

D'Youville collects various types of information from you through our websites when you provide it to us voluntarily by completing an online form. Some information is collected automatically through various web and Internet technologies, including social media, provided you grant consent.

Cookies and other relevant technology are used on our websites to allow us to accomplish the uses described in this policy, to deliver messaging, and to keep track of your information. If you wish to disable such technology in your browser you may do so; however, this may render some portions of our websites unusable to you. Please refer to your browser's "Help" menu for assistance in changing cookie settings or removing cookie files.

Information Collected Automatically

Each time you visit one of our websites, analytical information is automatically gathered through Google Analytics.

Aggregate and anonymous analytical information is used by D'Youville to better understand web traffic and make business decisions pertaining to user interface design, content, and marketing strategies. D'Youville fully complies with the Google Analytics Terms of Service.

D'Youville makes use of various third-party services for behavioral and remarketing campaigns. These campaigns may involve:

  • Showing online advertisements to users whose online use habits have indicated an interest in D'Youville's educational services.
  • Display online advertisements or follow-up messages to users who have visited one or more of D'Youville's websites.

Third-party vendors may use cookies to track Internet use. Information gathered by these cookies may be used to display D'Youville advertisements on sites across the Internet.

If you do not wish to receive marketing communications from us, you may express your choice where indicated on the applicable email or other communication. You may also contact webservices@dyc.edu to be removed from our mailing lists.

To opt-out of receiving behavioral or remarketing messages from D'Youville, you will need to opt-out using tools provided by various third-party vendors:

Information You Provide to Us

Various interactions through D'Youville's websites ask you to submit personal information. The exact personal information requested may vary depending on the type of response requested or nature of the transaction.

How We Use This Information

D'Youville does not sell, rent, or lease your personal information to others except as outlined in this policy. D'Youville will share personally identifiable information about you with other companies or people when one or more of the following conditions apply:

  • We have your consent to share the information.
  • We need to share your information to provide the product or service you have requested.
  • We need to send the information to companies who work on behalf of D'Youville to provide a product or service to you.
  • We are responding to subpoenas, court orders or legal process.
  • We find it necessary to protect and defend the legal rights or property of D'Youville.

Privacy Policy Changes

D'Youville may revise or update this Privacy Policy. Please contact us as described below or check back at this site periodically to obtain a current copy of this Privacy Policy.

Payment and Refund Policies

D'Youville contracts with affiliates to provide specific registration and payment services for students and customers.

  • For students enrolled in degree programs, online tuition payment options are managed by Tuition Management Systems. Policies covering tuition payments and refunds are available on the Withdrawal Refunds page in the Student Accounts website. For more information, contact studentaccounts@dyc.edu.
  • For patrons of the Kavinoky Theatre, single and season ticket purchases are managed by us using software provided by Vendini. Policies covering payments and refunds are available on the Kavinoky Theatre website. For more information, contact kavinokytheatre@dyc.edu.

D'Youville also complies with the policies regarding the collection and handling of personal and financial information posted by our affiliates.

Contact Us

If you wish to access or update any of your personal information, or have any questions about our privacy practices, please contact webservices@dyc.edu.

D'Youville
Attn: Web Services
320 Porter Ave.
Buffalo, NY 14201