Keeping your computer and DYC ID and password secure will protect you from the hassles and inconvenience of repairing your system.

Windows Update

Windows Updates are an easy, free way to keep your computer running safe and smoothly. All you have to do is turn it on, and you'll get the latest security and other important updates from Microsoft automatically. We recommend that you use automatic updating — but if you choose not to, be sure to check for updates at least once a week.

About Windows Update

  • When you turn on automatic updating, most updates will download and install on their own.
  • Sometimes Windows Update needs your input during an installation. If you see an alert in the notification area at the far right of the taskbar — be sure to click it. If you don't, your PC may end up missing an important download.
  • Windows Update releases bug fixes, security patches, and other important software updates that protect and enhance your operating system.

Anti-Virus Software

You must have up-to-date antivirus software (Norton, Trend or McAfee are recommended) installed and active on your computer with virus definitions updated at least weekly. We also recommend the following free anti-spyware applications: Malwarebytes Anti-Malware, Spyware Doctor

Change Your Password

It's good practice to change your DYC network password periodically,  especially if you think someone else might know your password. Their actions could cause you to lose your network privileges. The instructions for changing your login password are for both Windows and Mac users.

Security & Usage Cautions

  • If you use a peer-to-peer (P2P) program on the DYC network that results in a network slowdown or shutdown, disciplinary action will be taken. P2P file sharing programs can utilize network bandwidth and prevent other users from gaining Internet access.
  • Programs such as Skype will also cause extreme network slowdown and prevent other students from gaining Internet access. The seriousness of this issue cannot be overstated since failing to adhere to this policy has the potential for adversely affecting all DYCnet users.
  • Remember that music, movies and other copyrighted material may not be downloaded or uploaded without permission.

Getting Help

The DYC Help Desk Center has resources available to help you if you believe your DYC ID or computer has been compromised. Contact them right away if you think you may have a problem.

Contact Us

The Help Desk provides technology support for all D'Youville students & employees.

In Person: Visit us on the lower level of the Library

Request online: Create Help Desk Ticket

Phone: (716) 829-8282

Support Hours
Mon-Thursday – 8:00 AM to 10:00 PM (EST)
Friday – 8:00 AM to 8:00 PM
Saturday – 10:00 AM to 4:00 PM (EST)
Sunday – 12:00 PM to 4:00 PM (EST


  • DYC Email

    DYC e-mail accounts are provided automatically to all students and employees. Setting up your account is easy.
    Read more

  • Computing Policies

    By logging on to your DYCnet account, you indicate your acceptance of D'Youville's computer and network usage policies.
    Read more

  • A/V Equipment

    D'Youville students and employees can borrow audio and visual equipment free-of-charge for meetings, events, projects, and classroom presentations.
    Read more

  • Help Desk

    The Help Desk offers free hands-on technical support for e-mail, internet and computer hardware and software (PCs and Macs).
    Read more

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