Help Desk

Submit a Help Desk request for technical support

Password Self-Service

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Free Technology Support

The D'Youville College Help Desk offers free hands-on technical support for email, internet access and computer hardware and software issues for PCs and Macs.

Ticketing System

When you submit a request for support through our Help Desk Ticketing System, you'll be connected with the appropriate person for action. Our system will provide you with a tracking number and details about how your new request will be addressed.

System Auto Updating

Many technical issues can be solved by running your system auto updating features on PCs and Macs. Always try this first, before submitting a request to the Help Desk.

Contact Us

The Help Desk provides technology support for all D'Youville students & employees.

In Person: Visit us on the lower level of the Library

Request online: Create Help Desk Ticket

Phone: (716) 829-8282

Support Hours
Mon-Thursday – 8:00 AM to 10:00 PM (EST)
Friday – 8:00 AM to 8:00 PM
Saturday – 10:00 AM to 4:00 PM (EST)
Sunday – 12:00 PM to 4:00 PM (EST


  • DYC Email

    DYC e-mail accounts are provided automatically to all students and employees. Setting up your account is easy.
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  • Avoid Viruses

    Keeping your computer secure will protect you from the hassles and inconvenience of repairing your system.
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