Help Desk

Submit a Help Desk request for technical support

Submit A Request for Help Desk Support

The D'Youville College Help Desk offers hands-on technical support for email, web access, file and print sharing, web applications and computer hardware and software (PCs and Macs).

When you submit a request for support through our Help Desk Ticketing System, you enable us to carefully monitor the progress of your request every step of the way. Your request goes directly to the appropriate technical support person for action, and the Help Desk Ticketing System provides you with a tracking number and details about how your new service request will be addressed.

All requests are given direct attention and will be resolved as soon as possible. 

Please note:

  • Help Desk requests are free of charge.
  • Many technical issues can be solved by running your system auto updating features on PCs and Macs. Always try this first, before submitting a request to the Help Desk.

Learn more

Contact Us

Computer Help Desk (for D'Youville students & employees)
Campus location: MAD 103
Office Hours: Mon-Fri, 8:00 AM to 5:00 PM
Phone: (716) 829-8282
Email: helpdesk@dyc.edu

Resources

  • Computer Labs

    Our state-of-the-art, spacious computer labs offer free computer access and printing services for students.
    Read more

  • DYC Email

    DYC e-mail accounts are provided automatically to all students and employees. Setting up your account is easy.
    Read more

  • Computing Policies

    By logging on to your DYCnet account, you indicate your acceptance of D'Youville's computer and network usage policies.
    Read more

  • Borrow Equipment

    D'Youville students and employees can borrow audio and visual equipment for meetings, events, projects, and classroom presentations.
    Read more

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