Health Services Management, B.S.
Program Contents and Requirements
The health services management program at D’Youville develops the knowledge, skills,
and abilities that students need to become a healthcare manager or to pursue further
study in a graduate health professions program (e.g. Medicine, Physical Therapy, Chiropractic).
The program utilizes coursework, internship, and capstone experiences to develop students’
knowledge, skills, and abilities through an innovative and diverse set of major courses.
Topics such as communications, professionalism, cultural competency, healthcare operations,
finance, law, and policy allow students to gain practical skills for beyond the classroom.
Students have the flexibility to design their non-major coursework to fit their short-
and long-term interests and career goals including the ability to pursue a graduate
program in a health profession.
The health services management program also serves as a pathway for students who are offered early assurance into a graduate health professions program at D'Youville, including the physical therapy program and the chiropractic program. Students who are offered early assurance should review the catalog entries for those programs for any further requirements.
Health Services Management
Course Requirements for the Major:
|Course Number||Course Name||Credits|
Choose two Natural Science course electives and one corresponding lab.
Choose one elective from CSC 100 level&
This course is an introduction to literature and the fundamentals of academic writing.
Students learn the skills essential to college success:critical reading and analytical
thinking, interpretation, scholarly discussion and collaboration, effective oral presentation,
composition of writing for both readers and listeners.
This course teaches academic research skills and writing based on a liberal arts topic.
Topics vary by instructor.
Choose one HIS elective
Choose one level 100 MAT elective
Choose five Humanity electives
Choose three electives
Other to meet degree conferral credit minimum:
|Course Number||Course Name||Credits|
Choose five free electives
Prerequisite for HSM program may be fulfilled by meeting College requirements above:
|Course Number||Course Name||Credits|
Choose one elective from ACC (ACC 211 or higher)
Choose one elective from MAT (MAT 120 or higher)
Choose one elective from ECO (ECO 201 or 202 or higher)
|Course Number||Course Name||Credits|
This course presents a systems approach to the delivery of health services. Students
will develop an understanding of the basic structures and operations of health care
systems. The course examines resources, processes and outcomes of health systems.
Healthcare managers must demonstrate professional behaviors and be able to navigate
the professional culture of healthcare. In particular healthcare managers must be
able to demonstrate: 1) culturally competent interpersonal interactions, 2) appropriate
dress and personal presentation in healthcare settings, and 3) the ability to plan
for and obtain ongoing professional development to meet the changing requirements
of healthcare settings.
This course explores the social determinants of health, as well as the public health
vs. clinical approaches to managing the health of communities. This course introduces
students to the community health assessment process, emphasizes the need and utility
of a data driven approach to decision making in order to improve population health,
and explore the causes and consequences of health disparities.
This course introduces students to the concepts of healthcare communications. Topics
will include the role of personal and team values in improving communication that
enhances organizational behavior, cultural competence, performance, effectiveness
and morale. The skilled communicator will be able to interpret the beliefs that guide
the institution to instill culturally appropriate cooperative, collaborative and engaged
activities by team members at all levels of the organization, and be able to adapt
the same communication skills that work within an organization to be effective with
an external audience interested in the social responsibility of the organization to
the community it serves.
This course introduces student to the principles of management applied to healthcare
organizations. Topics include problem solving and decision making in the current
health service marketplace; the ability to develop the skills, terminology and personal
ethics/values to manage in a healthcare setting, as well as comprehending the leadership
structure that guides the institutions to successful delivery of care.
This course will introduce students to research processes and methodologies. Students
will review and critically analyze research designs with a focus on those used in
healthcare organizations. The interpretation of the statistical findings will be
emphasized to ensure a literate workforce. The instructor will expose the student
to research proposal creation. Emphasis is on the professional as a consumer of research.
This course provides students with an overview of managerial activities related to
human resources in healthcare organizations. Specific topics that will be covered
include laws governing human resource processes, job descriptions, recruiting, interviewing,
hiring, firing, orientation, benefits, appraisal, discipline, and developing clinical
and non-clinical personnel.
This course provides students with an overview of financial management functions at
the departmental level of healthcare organizations including budgeting and cost analysis
for department-level operations and capital expenditures.
This course will introduce students to the basic principles of epidemiology and demonstrate
how these principles may be applied to the various functions of health services administrators/managers,
such as planning, staffing, organizing, directing and controlling. Through these
principles students will learn how measurement of health related outcomes and delivery
of health services is a critical component of each of these functions.
This course will cover the policy and legislation influences that have encouraged
the rapid paced adoption of health information technology (HIT). The course will describe
the function,benefits,and challenges of widely used HIT systems such as electronic
health records,telehealth,and mobile health. The role of HIT in cost,quality,and satisfaction
improvements,as well as provider value based payment will be defined.
This course provides students with an overview of diverse financial systems within
American healthcare,focusing on reimbursement methods and payment systems and how
they affect providers and payers. It also reviews major insurance programs,federal
health care legislation,legal/regulatory issues,diagnosis and procedures coding systems,and
the impact of coding on reimbursement,compliance,and fraud and abuse.
This course develops students'knowledge and understanding of the development and impact
of policy and law in the US on healthcare organizations.Specific emphasis will be
given to principles of law, policy and the U.S. legal system including laws and policies
related documentation,privacy,security,release of health information,liability,consent,and
This course introduces students to the principals of clinical quality and performance
improvements as applied in the health care setting. Specific topics inlcude the use
of evidenced-based, measurable standards,work steps for improvement,and value based
payment systems. Students will investigate models used to improve the process of health
care delivery,as well as examples of successful clinical,cost and satisfaction performance
This course introduces student to the operational functions of healthcare managers
across the healthcare and public health continuum. Topics include design and structure
of the healthcare continuum, planning for and managing patient flow, measuring productivity,
streamlining process flows, tracking outcomes and performance metrics, and improving
clinical and non-clinical processes. Operations topics will include incorporating
perspectives from clinical operations, business, operations, information management,
patient safety and community impact.
This course provides students with a managerial internship/field work experience at
a healthcare setting. Students will apply course work knowledge and skills to a health
services management problem through the completion of a major project at a targeted
organization that is negotiated between the student,preceptor,and HSA department.
This course serves as a culminating capstone experience in which students are expected
to apply knowledge and skills gained from their undergraduate experience as a whole
and from the HSM program specifically to solve a current healthcare management problem.
This course provides students with the opportunity to demonstrate their ability to
think critically, to synthesize information from multiple areas of healthcare practice,
to integrate content across the multiple skills and practices areas expected of healthcare
managers, to work in a team, and to transition from student to practicing professional
This course provides students with an opportunity to reflect on their managerial internship
experience at a healthcare setting and to contextualize their experiences within the
larger healthcare field. Students will work in small groups to help one another problem
solve issues that occur during their internship experience by applying course work
knowledge and skills. Students will also discuss the potential impact of current
trends in healthcare practice on their current experience and on future experiences
beyond their college experience. Students will prepare their program portfolio and
will participate in mock experiences to prepare them of post-graduation work.
Total Curriculum: 121
Academic Requirements for the Health Services Management Program
Applicants must meet these criteria for entrance into the health education and operations track of the health services management program:
- A combined SAT score of 1080 (or ACT 21), and
- High school average of at least 85%, and
- High school rank in the upper one half of the class, and
- Transfer students must have a minimum cumulative GPA of 2.50
- Students must take and achieve a C or better in the program pre-requisite courses of Accounting (Acc 211 or higher), Economics (ECO 201/202 or higher), and Statistics (MAT 120 or higher) prior to beginning upper-level major coursework (defined as HSM 300 or higher courses)
Good Academic Standing
To be in good academic standing for HSM students must:
- Maintain a cumulative GPA of 2.50.*
* Students who are in an early assurance track for a graduate health progression program must also meet the academic standing requirements specific to those programs. Please see your specific program for more detail.
Students who are not in good academic standing will be placed on academic probation for their next (non-summer) semester. Students on academic probation will be limited to 13 credit hours during the semester they are on academic probation. Students will be removed from probation if they meet the requirements for good academic standing listed above. Students can remain on academic probation for two consecutive, non-summer, semesters.
Students will be dismissed from the HSM program if they:
- Fail to remain in good academic standing after having been on academic probation during the immediate two preceding consecutive, non-summer, semesters.
Students will be eligible for a baccalaureate degree in HSM from the HSM program if they:
- Fulfill all college and major curriculum requirements
- Earn a cumulative GPA of 2.5
- Earn a minimum of a C in HSM Capstone and Internship requirements.
To appeal a decision rendered by the School of Health Professions faculty/administration that has academic consequences, you must follow the appeal procedures which are available at www.dyc.edu/appeals.
Health Services Administration Department
The health services administration department offers a bachelor of science degree in health services management, health analytics, public health, as well as a master of science degree in health services administration, a doctorate in health administration, and three advanced certificates in health services administration, long-term care and clinical research associate. The undergraduate programs are described in the undergraduate catalog.
The health services administration department offers graduate courses in fall and spring semesters primarily with limited offerings in summer sessions. Graduate classes are delivered full on campus, fully online (distance learning) and hybrid ( a mix of on campus and distance learning). On campus courses are offered on Monday through Thursday nights from 5:30 - 8:15 PM.