Health Services Management, B.S.
Program Contents and Requirements
The health services management program at D’Youville develops the knowledge, skills,
and abilities that students need to become a healthcare manager or to pursue further
study in a graduate health professions program (e.g. Medicine, Physical Therapy, Chiropractic).
The program utilizes coursework, internship, and capstone experiences to develop students’
knowledge, skills, and abilities through an innovative and diverse set of major courses.
Topics such as communications, professionalism, cultural competency, healthcare operations,
finance, law, and policy allow students to gain practical skills for beyond the classroom.
Students have the flexibility to design their non-major coursework to fit their short-
and long-term interests and career goals including the ability to pursue a graduate
program in a health profession.
The health services management program also serves as a pathway for students who are offered early assurance into a graduate health professions program at D'Youville, including the physical therapy program and the chiropractic program. Students who are offered early assurance should review the catalog entries for those programs for any further requirements.
Health Services Management
Course Requirements for the Major:
|Course Number||Course Name||Credits|
Choose two Natural Science course electives and one corresponding lab.
Choose one elective from CSC 100 level&
This course is an introduction to literature and the fundamentals of academic writing.
Students learn the skills essential to college success:critical reading and analytical
thinking, interpretation, scholarly discussion and collaboration, effective oral presentation,
composition of writing for both readers and listeners.
This course teaches academic research skills and writing based on a liberal arts topic.
Topics vary by instructor.
Choose one HIS elective
Choose one level 100 MAT elective
Choose five Humanity electives
Choose three electives
Other to meet degree conferral credit minimum:
|Course Number||Course Name||Credits|
Choose five free electives
Prerequisite for HSM program may be fulfilled by meeting College requirements above:
|Course Number||Course Name||Credits|
Choose one elective from ACC (ACC 211 or higher)
Choose one elective from MAT (MAT 120 or higher)
Choose one elective from ECO (ECO 201 or 202 or higher)
|Course Number||Course Name||Credits|
This course presents a systems approach to the delivery of health services. Students
will develop an understanding of the basic structures and operations of health care
systems. The course examines resources, processes and outcomes of health systems.
Healthcare managers must demonstrate professional behaviors and be able to navigate
the professional culture of healthcare. In particular healthcare managers must be
able to demonstrate: 1)culturally competent interpersonal interactions,2)appropriate
dress and personal presentation in healthcare settings,and 3)the ability to plan for
and obtain ongoing professional development to meet the changing requirements of healthcare
This course explores the social determinants of health,as well as the public health
This course presents coordination and communication as closely related strategies
through which managers in HSMO and communities link together the various people and
units within their systems to other organizations and agencies. Central to communication
is an understanding of the interdependencies that exist in both internal structures
and external relationships. Students will explore challenges associated with coordination
and communication, and examine effective strategies for meeting these challenges.
This course introduces student to the principles of management applied to healthcare
organizations. Topics include problem solving and decision making in the current
health service marketplace; the ability to develop the skills, terminology and personal
ethics/values to manage in a healthcare setting, as well as comprehending the leadership
structure that guides the institutions to successful delivery of care.
This course will introduce students to research processes and methodologies. Students
will review and critically analyze research designs with a focus on those used in
healthcare organizations. The interpretation of the statistical findings will be
emphasized to ensure a literate workforce. The instructor will expose the student
to research proposal creation. Emphasis is on the professional as a consumer of research.
This course provides students with an overview of managerial activities related to
human resources in healthcare organizations. Specific topics that will be covered
include laws governing human resource processes, job descriptions, recruiting, interviewing,
hiring, firing, orientation, benefits, appraisal, discipline, and developing clinical
and non-clinical personnel.
This course provides students with an overview of financial management functions at
the departmental level of healthcare organizations including budgeting and cost analysis
for department-level operations and capital expenditures.
This course will introduce students to the basic principles of epidemiology and demonstrate
how these principles may be applied to the various functions of health services administrators/managers,
such as planning, staffing, organizing, directing and controlling. Through these
principles students will learn how measurement of health related outcomes and delivery
of health services is a critical component of each of these functions.
This course provides an overview of clinical information, administrative information
and decision support information systems. Emphasis is placed on decision support,
specifically information and analytical tools to support managerial decision making.
This course analyzes third-party payment programs and reimbursement practices in the
health care sector.
This course introduces students to the major legal issues and principles in the health
care field and in the administration of health care services and examines the phases
of project planning and management. Students will learn how to set reasonable goals
and determine a time line and budget. They will also learn how to lead and facilitate
teams through the work plan.
This course is designed to introduce the health analytics student to principals of
clinical quality management and performance improvements in the health care setting.
The course will focus on the definition and implementation of quality standards, as
well as the methods used by health care delivery systems to better meet evidence-based
and measurable standards. The course will also cover the relationships between health
care quality.Utilization and risk management.
This course introduces student to the operational functions of healthcare managers
across the healthcare and public health continuum. Topics include design and structure
of the healthcare continuum, planning for and managing patient flow, measuring productivity,
streamlining process flows, tracking outcomes and performance metrics, and improving
clinical and non-clinical processes. Operations topics will include incorporating
perspectives from clinical operations, business, operations, information management,
patient safety and community impact.
This course provides the opportunity for the application of theories and principles
of classroom learning. Under the supervision of a qualified preceptor and program
faculty, students will complete approximately 80 hours of fieldwork in an area of
the health care system. This course includes approximately one hour of weekly seminar.
This course serves as a culminating capstone experience in which students are expected
to apply knowledge and skills gained from their undergraduate experience as a whole
and from the HSM program specifically to solve a current healthcare management problem.
This course provides students with the opportunity to demonstrate their ability to
think critically, to synthesize information from multiple areas of healthcare practice,
to integrate content across the multiple skills and practices areas expected of healthcare
managers, to work in a team, and to transition from student to practicing professional
This course provides students with an opportunity to reflect on their managerial internship
experience at a healthcare setting and to contextualize their experiences within the
larger healthcare field. Students will work in small groups to help one another problem
solve issues that occur during their internship experience by applying course work
knowledge and skills. Students will also discuss the potential impact of current
trends in healthcare practice on their current experience and on future experiences
beyond their college experience. Students will prepare their program portfolio and
will participate in mock experiences to prepare them of post-graduation work.
Total Curriculum: 121
Academic Requirements for the Health Services Management Program
Applicants must meet these criteria for entrance into the health education and operations track of the health services management program:
- A combined SAT score of 1080 (or ACT 21), and
- High school average of at least 85%, and
- High school rank in the upper one half of the class, and
- Transfer students must have a minimum cumulative GPA of 2.50
- Students must take and achieve a C or better in the program pre-requisite courses of Accounting (Acc 211 or higher), Economics (ECO 201/202 or higher), and Statistics (MAT 120 or higher) prior to beginning upper-level major coursework (defined as HSM 300 or higher courses)
Good Academic Standing
To be in good academic standing for HSM students must:
- Maintain a cumulative GPA of 2.50.*
* Students who are in an early assurance track for a graduate health progression program must also meet the academic standing requirements specific to those programs. Please see your specific program for more detail.
Students who are not in good academic standing will be placed on academic probation for their next (non-summer) semester. Students on academic probation will be limited to 13 credit hours during the semester they are on academic probation. Students will be removed from probation if they meet the requirements for good academic standing listed above. Students can remain on academic probation for two consecutive, non-summer, semesters.
Students will be dismissed from the HSM program if they:
- Fail to remain in good academic standing after having been on academic probation during the immediate two preceding consecutive, non-summer, semesters.
Students will be eligible for a baccalaureate degree in HSM from the HSM program if they:
- Fulfill all college and major curriculum requirements
- Earn a cumulative GPA of 2.5
- Earn a minimum of a C in HSM Capstone and Internship requirements.
To appeal a decision rendered by the School of Health Professions faculty/administration that has academic consequences, you must follow the appeal procedures which are available at www.dyc.edu/appeals.
Health Services Administration Department
The health services administration department offers a bachelor of science degree in health services management, health analytics, public health, as well as a master of science degree in health services administration, a doctorate in health administration, and three advanced certificates in health services administration, long-term care and clinical research associate. The undergraduate programs are described in the undergraduate catalog.
The health services administration department offers graduate courses in fall and spring semesters primarily with limited offerings in summer sessions. Classes are delivered full on campus, fully online (distance learning) and hybrid ( a mix of on campus and distance learning). On campus courses are offered on Monday through Thursday nights from 5:30 - 8:15 PM.