Health Services Management, B.S.
Program Contents and Requirements
The health services management program is designed to provide a strong liberal arts and science background for students at the undergraduate level who wish to enter the health services job market directly after graduation. It is also designed to prepare students to continue graduate work in health services administration and other health-related fields. The program provides application to the clinical management sides of healthcare.
The program's first two years are devoted primarily to the study of the arts, humanities and sciences, which satisfy general education core requirements of the college's baccalaureate degree and other prerequisite requirements specified by the program curriculum. The remaining time is designed to provide a common body of health-related knowledge and concepts which serve as a foundation for integrating the clinical and administrative sides of healthcare. Courses in management and operations round out the liberal arts based education.
Within the program there are two tracks: health education and operations and health sciences. The health science track is required for students who are pursuing the doctorate in physical therapy. (See the physical therapy section of the catalog.)
Health Education and Operations Track
Students will be conferred a bachelor of science in health services management. Students in the education and operations track may enter the workforce as entry-level health care employees in hospitals, HMOs, long term care facilities, home care agencies and community care organizations. They may coordinate activities and communicate with diverse groups within the organizations and communities, and focus on achieving specific group, organizational and community health goals.
Two internships highlight the program. Internships introduce students to diverse professionals in a variety of healthcare settings. Examples of student placements are The Community Health Center of Buffalo, The March of Dimes, the American Red Cross, Erie County Medical Center, Roswell Park Cancer Institute, the Veterans Administration, to name a few.
Health Services Management
Course Requirements for the Major:
|Course Number||Course Name||Credits|
Choose two Natural Science course electives and one corresponding lab.
Choose one elective from CSC 100 level
This course is an introduction to literature and the fundamentals of academic writing.
Students learn the skills essential to college success:critical reading and analytical
thinking, interpretation, scholarly discussion and collaboration, effective oral presentation,
composition of writing for both readers and listeners.
This course teaches academic research skills and writing based on a liberal arts topic.
Topics vary by instructor.
Choose one HIS elective
Choose one level 100 MAT elective
Choose five Humanity electives
Choose three electives
Other to meet degree conferral credit minimum:
|Course Number||Course Name||Credits|
Choose five free electives
Prerequisite for HSM program may be fufilled by meeting College requirements above:
|Course Number||Course Name||Credits|
Choose one elective from ACC (ACC 211 or higher)
Choose one elective from MAT (MAT 120 or higher)
Choose one elective from ECO (ECO 201 or 202 or higher)
|Course Number||Course Name||Credits|
This course presents a systems approach to the delivery of health services. Students
will develop an understanding of the basic structures and operations of health care
systems. The course examines resources, processes and outcomes of health systems.
Healthcare managers must demonstrate professional behaviors and be able to navigate
the professional culture of healthcare. In particular healthcare managers must be
able to demonstrate: 1)culturally competent interpersonal interactions,2)appropriate
dress and personal presentation in healthcare settings,and 3)the ability to plan for
and obtain ongoing professional development to meet the changing requirements of healthcare
This course explores the social determinants of health,as well as the public health
This course presents coordination and communication as closely related strategies
through which managers in HSMO and communities link together the various people and
units within their systems to other organizations and agencies. Central to communication
is an understanding of the interdependencies that exist in both internal structures
and external relationships. Students will explore challenges associated with coordination
and communication, and examine effective strategies for meeting these challenges.
This course introduces student to the principles of management applied to healthcare
organizations. Topics include problem solving and decision making in the current
health service marketplace; the ability to develop the skills, terminology and personal
ethics/values to manage in a healthcare setting, as well as comprehending the leadership
structure that guides the institutions to successful delivery of care.
This course will introduce students to research processes and methodologies. Students
will review and critically analyze research designs with a focus on those used in
healthcare organizations. The interpretation of the statistical findings will be
emphasized to ensure a literate workforce. The instructor will expose the student
to research proposal creation. Emphasis is on the professional as a consumer of research.
This course provides students with an overview of financial management functions at
the departmental level of healthcare organizations including budgeting and cost analysis
for department-level operations and capital expenditures.
This course will introduce students to the basic principles of epidemiology and demonstrate
how these principles may be applied to the various functions of health services administrators/managers,
such as planning, staffing, organizing, directing and controlling. Through these
principles students will learn how measurement of health related outcomes and delivery
of health services is a critical component of each of these functions.
This course provides an overview of clinical information, administrative information
and decision support information systems. Emphasis is placed on decision support,
specifically information and analytical tools to support managerial decision making.
This course analyzes third-party payment programs and reimbursement practices in the
health care sector.
This course introduces students to the major legal issues and principles in the health
care field and in the administration of health care services and examines the phases
of project planning and management. Students will learn how to set reasonable goals
and determine a time line and budget. They will also learn how to lead and facilitate
teams through the work plan.
This course is designed to introduce the health analytics student to principals of
clinical quality management and performance improvements in the health care setting.
The course will focus on the definition and implementation of quality standards, as
well as the methods used by health care delivery systems to better meet evidence-based
and measurable standards. The course will also cover the relationships between health
care quality.Utilization and risk management.
This course introduces student to the operational functions of healthcare managers
across the healthcare and public health continuum. Topics include design and structure
of the healthcare continuum, planning for and managing patient flow, measuring productivity,
streamlining process flows, tracking outcomes and performance metrics, and improving
clinical and non-clinical processes. Operations topics will include incorporating
perspectives from clinical operations, business, operations, information management,
patient safety and community impact.
This course provides the opportunity for the application of theories and principles
of classroom learning. Under the supervision of a qualified preceptor and program
faculty, students will complete approximately 80 hours of fieldwork in an area of
the health care system. This course includes approximately one hour of weekly seminar.
This course serves as a culminating capstone experience in which students are expected
to apply knowledge and skills gained from their undergraduate experience as a whole
and from the HSM program specifically to solve a current healthcare management problem.
This course provides students with the opportunity to demonstrate their ability to
think critically, to synthesize information from multiple areas of healthcare practice,
to integrate content across the multiple skills and practices areas expected of healthcare
managers, to work in a team, and to transition from student to practicing professional
This course provides students with an opportunity to reflect on their managerial internship
experience at a healthcare setting and to contextualize their experiences within the
larger healthcare field. Students will work in small groups to help one another problem
solve issues that occur during their internship experience by applying course work
knowledge and skills. Students will also discuss the potential impact of current
trends in healthcare practice on their current experience and on future experiences
beyond their college experience. Students will prepare their program portfolio and
will participate in mock experiences to prepare them of post-graduation work.
Core Requirements: 57
Academic Requirements for the Health Services Management Program
Applicants must meet these criteria for entrance into the health education and operations track of the health services management program:*
- A combined SAT score of 1000 (or ACT 21), and
- High school average of at least 85%, and
- High school rank in the upper one half of the class, and
- Minimum of two years of high school math and three years of science 5. Transfer students must have a minimum cumulative GPA of 2.50
* Refer to the physical therapy section of the catalog for admissions requirements specific to the health sciences track.
Good Academic Standing
To be in good academic standing for health education and operations track students must:*
- Achieve a semester GPA of 2.50, and
- Maintain a cumulative GPA of 2.50, and
- Earn minimum grades of C in all courses required for the student’s major.*
* Refer to the physical therapy section of the catalog for academic standing requirements specific to the Health Sciences track.
Students who are not in good academic standing will be placed on academic probation for their next (non-summer) semester. Students on academic probation will be limited to 13 credit hours during the semester they are on academic probation.
Students will be dismissed from the HSM program** if they:
- Fail to remain in good academic standing while on academic probation or after having been on academic probation during a previous (non-summer) semester, or
- Fail to earn a minimum grade of C in a repeated course.
** Students dismissed from HSM/DPT program may be permitted to continue in health education and operations track if they otherwise meet all academic requirements of those tracks.
To appeal a decision rendered by the School of Health Professions faculty/administration that has academic consequences, you must follow the appeal procedures which are available at www.dyc.edu/appeals.
Health Services Administration Department
The health services administration department offers a bachelor of science degree in health services management, health analytics, public health, as well as a master of science degree in health services administration, a doctorate in health administration, and three advanced certificates in health services administration, long-term care and clinical research associate. The undergraduate programs are described in the undergraduate catalog.
The health services administration department offers graduate courses in fall and spring semesters primarily with limited offerings in summer sessions. Classes are delivered full on campus, fully online (distance learning) and hybrid ( a mix of on campus and distance learning). On campus courses are offered on Monday through Thursday nights from 5:30 - 8:15 PM.