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Health Services Management B.S.

A D'Youville employee talking to a student regarding courses.

Health Services Management, B.S.


Program Contents and Requirements

The health services management program at D’Youville develops the knowledge, skills, and abilities that students need to become a healthcare manager or to pursue further study in a graduate health professions program (e.g. Medicine, Physical Therapy, Chiropractic). The program utilizes coursework, internship, and capstone experiences to develop students’ knowledge, skills, and abilities through an innovative and diverse set of major courses. Topics such as communications, professionalism, cultural competency, healthcare operations, finance, law, and policy allow students to gain practical skills for beyond the classroom. Students have the flexibility to design their non-major coursework to fit their short- and long-term interests and career goals including the ability to pursue a graduate program in a health profession.

The health services management program also serves as a pathway for students who are offered early assurance into a graduate health professions program at D'Youville, including the physical therapy program and the chiropractic program. Students who are offered early assurance should review the catalog entries for those programs for any further requirements.        


Course Requirements

Health Services Management
Degree: B.S.

Course Requirements for the Major:
Course Number Course Name Credits

Two Natural Science courses and a corresponding Lab

Choose two Natural Science course electives and one corresponding lab.

One level 100 CSC elective

Choose one elective from CSC 100 level&
ENG 111

Introduction to Literature: Acad Writing

This course is an introduction to literature and the fundamentals of academic writing. Students learn the skills essential to college success:critical reading and analytical thinking, interpretation, scholarly discussion and collaboration, effective oral presentation, composition of writing for both readers and listeners.

Prerequisites: None

ENG 112

Liberal Arts Seminar: Research Writing

This course teaches academic research skills and writing based on a liberal arts topic. Topics vary by instructor.

Prerequisites: None


One HIS Elective

Choose one HIS elective

One level 100 MAT; not 101

Choose one level 100 MAT elective

PHI 201 or RS 201

Choose one elective from PHI 201 or RS 201

PSC 201 or ECO 201 or ECO 202

Choose one elective from PSC 201, ECO 201, or ECO 202

PSY 101 or PSY 203

Choose one elective from PSY 101 or PSY 201

SOC 101 or SOC 102

Choose one elective from SOC 101 or SOC 102
Humanity Electives

Five Humanity Electives

Choose five Humanity electives

Three Electives

Choose three electives
Subtotal 57

Other to meet degree conferral credit minimum:

Course Number Course Name Credits

Five Electives

Choose five free electives
Total 15

Prerequisite for HSM program may be fulfilled by meeting College requirements above:

Course Number Course Name Credits

One Accounting elective

Choose one elective from ACC (ACC 211 or higher)

One Statistics elective

Choose one elective from MAT (MAT 120 or higher)

One Macro or Microeconomics elective

Choose one elective from ECO (ECO 201 or 202 or higher) 
Total N/A


Course Number Course Name Credits
HSM 210

Introduction to Healthcare Systems

This course presents a systems approach to the delivery of health services. Students will develop an understanding of the basic structures and operations of health care systems. The course examines resources, processes and outcomes of health systems.
Offered in: Fall Only
Prerequisites: None

HSM 200

Professionalism in Health Care

Healthcare managers must demonstrate professional behaviors and be able to navigate the professional culture of healthcare. In particular healthcare managers must be able to demonstrate: 1) culturally competent interpersonal interactions, 2) appropriate dress and personal presentation in healthcare settings, and 3) the ability to plan for and obtain ongoing professional development to meet the changing requirements of healthcare settings.
Offered in: Spring Only
Prerequisites: None

HSM 306

Population Health

This course explores the social determinants of health, as well as the public health vs. clinical approaches to managing the health of communities. This course introduces students to the community health assessment process, emphasizes the need and utility of a data driven approach to decision making in order to improve population health, and explore the causes and consequences of health disparities.
Offered in: Fall Only
Prerequisites: HSM-210 and an undergraduate statistics course.

HSM 314

Max Health Org Assets of Coord & Comm

This course introduces students to the concepts of healthcare communications. Topics will include the role of personal and team values in improving communication that enhances organizational behavior, cultural competence, performance, effectiveness and morale. The skilled communicator will be able to interpret the beliefs that guide the institution to instill culturally appropriate cooperative, collaborative and engaged activities by team members at all levels of the organization, and be able to adapt the same communication skills that work within an organization to be effective with an external audience interested in the social responsibility of the organization to the community it serves.
Offered in: Fall Only
Prerequisites: Hsm-210

HSM 325

Management in Healthcare

This course introduces student to the principles of management applied to healthcare organizations. Topics include problem solving and decision making in the current health service marketplace; the ability to develop the skills, terminology and personal ethics/values to manage in a healthcare setting, as well as comprehending the leadership structure that guides the institutions to successful delivery of care.
Offered in: Fall Only
Prerequisites: Hsm-210

HSM 308

Research Method for Healthcare Managers

This course will introduce students to research processes and methodologies. Students will review and critically analyze research designs with a focus on those used in healthcare organizations. The interpretation of the statistical findings will be emphasized to ensure a literate workforce. The instructor will expose the student to research proposal creation. Emphasis is on the professional as a consumer of research.
Offered in: Fall Only
Prerequisites: HSM-210 and an undergraduate statistics course.

HSM 316

Human Resources for Healthcare Managers

This course provides students with an overview of managerial activities related to human resources in healthcare organizations. Specific topics that will be covered include laws governing human resource processes, job descriptions, recruiting, interviewing, hiring, firing, orientation, benefits, appraisal, discipline, and developing clinical and non-clinical personnel.
Offered in: Spring Only
Prerequisites: HSM-325, HSM-210

HSM 349

Healthcare Finance

This course provides students with an overview of financial management functions at the departmental level of healthcare organizations including budgeting and cost analysis for department-level operations and capital expenditures.
Offered in: Spring Only
Prerequisites: HSM-210 and take ECO-201 or ECO-202, MAT-120 ACC-211

HSM 382

Managerial Epidemiology

This course will introduce students to the basic principles of epidemiology and demonstrate how these principles may be applied to the various functions of health services administrators/managers, such as planning, staffing, organizing, directing and controlling. Through these principles students will learn how measurement of health related outcomes and delivery of health services is a critical component of each of these functions.
Offered in: Spring Only
Prerequisites: MAT-120, HSM-210 HSM-308

HSM 406

Health Information Management

This course will cover the policy and legislation influences that have encouraged the rapid paced adoption of health information technology (HIT). The course will describe the function,benefits,and challenges of widely used HIT systems such as electronic health records,telehealth,and mobile health. The role of HIT in cost,quality,and satisfaction improvements,as well as provider value based payment will be defined.
Offered in: Spring Only
Prerequisites: HSM-210,

HSM 408

Health Insurance

This course provides students with an overview of diverse financial systems within American healthcare,focusing on reimbursement methods and payment systems and how they affect providers and payers. It also reviews major insurance programs,federal health care legislation,legal/regulatory issues,diagnosis and procedures coding systems,and the impact of coding on reimbursement,compliance,and fraud and abuse.
Offered in: Fall Only
Prerequisites: None

HSM 410

Health Care Policy and Law

This course develops students'knowledge and understanding of the development and impact of policy and law in the US on healthcare organizations.Specific emphasis will be given to principles of law, policy and the U.S. legal system including laws and policies related documentation,privacy,security,release of health information,liability,consent,and malpractice.
Offered in: Fall Only
Prerequisites: HSM-210

HSM 413

Quality Improvement in Healthcare

This course introduces students to the principals of clinical quality and performance improvements as applied in the health care setting. Specific topics inlcude the use of evidenced-based, measurable standards,work steps for improvement,and value based payment systems. Students will investigate models used to improve the process of health care delivery,as well as examples of successful clinical,cost and satisfaction performance improvements.
Offered in: Fall Only
Prerequisites: HSM-210 HSM-325

HSM 415

Healthcare Operations

This course introduces student to the operational functions of healthcare managers across the healthcare and public health continuum. Topics include design and structure of the healthcare continuum, planning for and managing patient flow, measuring productivity, streamlining process flows, tracking outcomes and performance metrics, and improving clinical and non-clinical processes. Operations topics will include incorporating perspectives from clinical operations, business, operations, information management, patient safety and community impact.
Offered in: Fall Only
Prerequisites: HSM-210 HSM-315 HSM-325 HSM-349 HSM-316 HSM-406

HSM 420

Health Services Management Internship

This course provides students with a managerial internship/field work experience at a healthcare setting. Students will apply course work knowledge and skills to a health services management problem through the completion of a major project at a targeted organization that is negotiated between the student,preceptor,and HSA department.
Offered in: Spring and Summer
Prerequisites: HSM-473, All major coursework except HSM 472 and 473

HSM 472

Health Services Management Capstone

This course serves as a culminating capstone experience in which students are expected to apply knowledge and skills gained from their undergraduate experience as a whole and from the HSM program specifically to solve a current healthcare management problem. This course provides students with the opportunity to demonstrate their ability to think critically, to synthesize information from multiple areas of healthcare practice, to integrate content across the multiple skills and practices areas expected of healthcare managers, to work in a team, and to transition from student to practicing professional
Offered in: Spring Only
Prerequisites: All major coursework except HSM 420 and 473

HSM 473

Health Services Management Seminar

This course provides students with an opportunity to reflect on their managerial internship experience at a healthcare setting and to contextualize their experiences within the larger healthcare field. Students will work in small groups to help one another problem solve issues that occur during their internship experience by applying course work knowledge and skills. Students will also discuss the potential impact of current trends in healthcare practice on their current experience and on future experiences beyond their college experience. Students will prepare their program portfolio and will participate in mock experiences to prepare them of post-graduation work.
Offered in: Spring Only
Prerequisites: All major coursework except HSM 472 and 420, HSM-420

SubTotal 49

Total Curriculum: 121


Academic Requirements for the Health Services Management Program

Admissions Requirements

Applicants must meet these criteria for entrance into the health education and operations track of the health services management program:

  1. A combined SAT score of 1080 (or ACT 21), and
  2. High school average of at least 85%, and
  3. High school rank in the upper one half of the class, and
  4. Transfer students must have a minimum cumulative GPA of 2.50
  5. Students must take and achieve a C or better in the program pre-requisite courses of Accounting (Acc 211 or higher), Economics (ECO 201/202 or higher), and Statistics (MAT 120 or higher) prior to beginning upper-level major coursework (defined as HSM 300 or higher courses)

Good Academic Standing

To be in good academic standing for HSM students must:

  1. Maintain a cumulative GPA of 2.50.*

* Students who are in an early assurance track for a graduate health progression program must also meet the academic standing requirements specific to those programs. Please see your specific program for more detail.

Academic Probation

Students who are not in good academic standing will be placed on academic probation for their next (non-summer) semester. Students on academic probation will be limited to 13 credit hours during the semester they are on academic probation. Students will be removed from probation if they meet the requirements for good academic standing listed above. Students can remain on academic probation for two consecutive, non-summer, semesters.


Students will be dismissed from the HSM program if they:

  1. Fail to remain in good academic standing after having been on academic probation during the immediate two preceding consecutive, non-summer, semesters.

Graduation Requirements

Students will be eligible for a baccalaureate degree in HSM from the HSM program if they:

  1. Fulfill all college and major curriculum requirements
  2. Earn a cumulative GPA of 2.5
  3. Earn a minimum of a C in HSM Capstone and Internship requirements.


To appeal a decision rendered by the School of Health Professions faculty/administration that has academic consequences, you must follow the appeal procedures which are available at


Health Services Administration Department

The health services administration department offers a bachelor of science degree in health services management, health analytics, public health, as well as a master of science degree in health services administration, a doctorate in health administration, and three advanced certificates in health services administration, long-term care and clinical research associate. The undergraduate programs are described in the undergraduate catalog.

The health services administration department offers graduate courses in fall and spring semesters primarily with limited offerings in summer sessions. Graduate classes are delivered full on campus, fully online (distance learning) and hybrid ( a mix of on campus and distance learning). On campus courses are offered on Monday through Thursday nights from 5:30 - 8:15 PM.