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Health Services Management (BS), 4-Year

Professor Renee Cadzow, meeting with HSA students

Prepare yourself for a wide range of careers in healthcare administration with a BS in Health Services Management.

Overview & Distinctions


When you major in health services management at D’Youville College, you will develop the knowledge, skills, and abilities that you need to become a healthcare manager or to pursue further study in a graduate health professions program like physical therapy. The program uses internship and capstone experiences to ensure graduates apply what they have learned in real time in today’s dynamic and complex healthcare system.

Prepare for Careers in Healthcare

The healthcare services management program prepares students for entry-level careers in healthcare management. The program utilizes coursework, internship, and capstone experiences to develop students’ knowledge, skills, and abilities through an innovative and diverse set of major courses that encompass topics like communications, professionalism, cultural competency, and healthcare operations, finance, law, and policy. Graduates of the program can use their internship and capstone experiences to demonstrate to employers how they can make an immediate contribution in today’s complex and ever-changing healthcare system. After earning a Bachelor of Science Degree in Health Services Management, graduates may seek entry-level positions in hospitals, long-term care facilities, home care agencies, and health insurance companies.

Flexibility to Fit Your Interests and Career Goals

The program was created with flexibility in mind so that students can design their non-major coursework to fit their short- and long-term interests and career goals including the ability to pursue a graduate program in a health profession like physical therapy or medicine. Students work with their program advisor to customize their coursework to allow them to take the classes they need to meet entry requirements for graduate programs in their healthcare discipline of choice. Students can also incorporate a minor in a discipline they are interested in or that may compliment their desired career path. Past students have minored in Psychology, Accounting, Spanish for Health Professions, Public Health, Chemistry, and Biology, to name a few. 

Hands-On Experience

Get real-world experiences through internships, capstones, and service-learning opportunities that are integrated throughout the curriculum. The program has partnerships and placement opportunities throughout the region. Recent internships sites include Catholic Health, Kaleida Health, Elderwood, Jericho Road Ministries, Erie County Department of Health, Buffalo Prenatal-Perinatal Network, Blue Cross Blue Shield, and the VA Western New York Healthcare System.


Health Services Management
Degree: B.S.

Course Requirements for the Major:
Course Number Course Name Credits

Two Natural Science courses and a corresponding Lab

Choose two Natural Science course electives and one corresponding lab.

One level 100 CSC elective

Choose one elective from CSC 100 level&
ENG 111

Introduction to Literature: Acad Writing

This course is an introduction to literature and the fundamentals of academic writing. Students learn the skills essential to college success:critical reading and analytical thinking, interpretation, scholarly discussion and collaboration, effective oral presentation, composition of writing for both readers and listeners.

Prerequisites: None

ENG 112

Liberal Arts Seminar: Research Writing

This course teaches academic research skills and writing based on a liberal arts topic. Topics vary by instructor.

Prerequisites: None


One HIS Elective

Choose one HIS elective

One level 100 MAT; not 101

Choose one level 100 MAT elective

PHI 201 or RS 201

Choose one elective from PHI 201 or RS 201

PSC 201 or ECO 201 or ECO 202

Choose one elective from PSC 201, ECO 201, or ECO 202

PSY 101 or PSY 203

Choose one elective from PSY 101 or PSY 201

SOC 101 or SOC 102

Choose one elective from SOC 101 or SOC 102
Humanity Electives

Five Humanity Electives

Choose five Humanity electives

Three Electives

Choose three electives

Other to meet degree conferral credit minimum:

Course Number Course Name Credits

Five Electives

Choose five free electives
Total 15

Prerequisite for HSM program may be fulfilled by meeting College requirements above:

Course Number Course Name Credits

One Accounting elective

Choose one elective from ACC (ACC 211 or higher)

One Statistics elective

Choose one elective from MAT (MAT 120 or higher)

One Macro or Microeconomics elective

Choose one elective from ECO (ECO 201 or 202 or higher) 
Total N/A


Course Number Course Name Credits
HSM 210

Introduction to Healthcare Systems

This course presents a systems approach to the delivery of health services. Students will develop an understanding of the basic structures and operations of health care systems. The course examines resources, processes and outcomes of health systems.

Prerequisites: None

HSM 200

Professionalisim in Health Care

Healthcare managers must demonstrate professional behaviors and be able to navigate the professional culture of healthcare. In particular healthcare managers must be able to demonstrate: 1)culturally competent interpersonal interactions,2)appropriate dress and personal presentation in healthcare settings,and 3)the ability to plan for and obtain ongoing professional development to meet the changing requirements of healthcare settings.

Prerequisites: None

HSM 306

Population Health

This course explores the social determinants of health,as well as the public health vs.clinical

Prerequisites: None

HSM 314

Max Health Org Assets of Coord & Comm

This course presents coordination and communication as closely related strategies through which managers in HSMO and communities link together the various people and units within their systems to other organizations and agencies. Central to communication is an understanding of the interdependencies that exist in both internal structures and external relationships. Students will explore challenges associated with coordination and communication, and examine effective strategies for meeting these challenges.

Prerequisites: None

HSM 325

Management in Healthcare

This course introduces student to the principles of management applied to healthcare organizations. Topics include problem solving and decision making in the current health service marketplace; the ability to develop the skills, terminology and personal ethics/values to manage in a healthcare setting, as well as comprehending the leadership structure that guides the institutions to successful delivery of care.

Prerequisites: None

HSM 308

Research Method for Healthcare Managers

This course will introduce students to research processes and methodologies. Students will review and critically analyze research designs with a focus on those used in healthcare organizations. The interpretation of the statistical findings will be emphasized to ensure a literate workforce. The instructor will expose the student to research proposal creation. Emphasis is on the professional as a consumer of research.

Prerequisites: None

HSM 316

Human Resources for Healthcare Managers

This course provides students with an overview of managerial activities related to human resources in healthcare organizations. Specific topics that will be covered include laws governing human resource processes, job descriptions, recruiting, interviewing, hiring, firing, orientation, benefits, appraisal, discipline, and developing clinical and non-clinical personnel.
Offered in: Spring Only
Prerequisites: HSM-325, HSM-210

HSM 349

Healthcare Finance

This course provides students with an overview of financial management functions at the departmental level of healthcare organizations including budgeting and cost analysis for department-level operations and capital expenditures.

Prerequisites: None

HSM 382

Managerial Epidemiology

This course will introduce students to the basic principles of epidemiology and demonstrate how these principles may be applied to the various functions of health services administrators/managers, such as planning, staffing, organizing, directing and controlling. Through these principles students will learn how measurement of health related outcomes and delivery of health services is a critical component of each of these functions.

Prerequisites: None

HSM 406

Health Information Management

This course provides an overview of clinical information, administrative information and decision support information systems. Emphasis is placed on decision support, specifically information and analytical tools to support managerial decision making.

Prerequisites: MGT-318 HSM-210

HSM 408

Health Insurance

This course analyzes third-party payment programs and reimbursement practices in the health care sector.

Prerequisites: HSM-310 MAT-123

HSM 410

Health Care Policy and Law

This course introduces students to the major legal issues and principles in the health care field and in the administration of health care services and examines the phases of project planning and management. Students will learn how to set reasonable goals and determine a time line and budget. They will also learn how to lead and facilitate teams through the work plan.

Prerequisites: HSM-210

HSM 413

Quality Improvement in Healthcare

This course is designed to introduce the health analytics student to principals of clinical quality management and performance improvements in the health care setting. The course will focus on the definition and implementation of quality standards, as well as the methods used by health care delivery systems to better meet evidence-based and measurable standards. The course will also cover the relationships between health care quality.Utilization and risk management.

Prerequisites: None

HSM 415

Healthcare Operations

This course introduces student to the operational functions of healthcare managers across the healthcare and public health continuum. Topics include design and structure of the healthcare continuum, planning for and managing patient flow, measuring productivity, streamlining process flows, tracking outcomes and performance metrics, and improving clinical and non-clinical processes. Operations topics will include incorporating perspectives from clinical operations, business, operations, information management, patient safety and community impact.

Prerequisites: None

HSM 420

Health Services Management Internship

This course provides the opportunity for the application of theories and principles of classroom learning. Under the supervision of a qualified preceptor and program faculty, students will complete approximately 80 hours of fieldwork in an area of the health care system. This course includes approximately one hour of weekly seminar.

Prerequisites: HSM-320

HSM 472

Health Services Management Capstone

This course serves as a culminating capstone experience in which students are expected to apply knowledge and skills gained from their undergraduate experience as a whole and from the HSM program specifically to solve a current healthcare management problem. This course provides students with the opportunity to demonstrate their ability to think critically, to synthesize information from multiple areas of healthcare practice, to integrate content across the multiple skills and practices areas expected of healthcare managers, to work in a team, and to transition from student to practicing professional

Prerequisites: None

HSM 473

Health Services Management Seminar

This course provides students with an opportunity to reflect on their managerial internship experience at a healthcare setting and to contextualize their experiences within the larger healthcare field. Students will work in small groups to help one another problem solve issues that occur during their internship experience by applying course work knowledge and skills. Students will also discuss the potential impact of current trends in healthcare practice on their current experience and on future experiences beyond their college experience. Students will prepare their program portfolio and will participate in mock experiences to prepare them of post-graduation work.

Prerequisites: None


Total Curriculum: 121



Your bachelor's degree in health services management can lead to an entry-level career in a variety of healthcare settings, from hospitals, to HMOs, to long-term care facilities.

The Role of a Health Services Administrator or manager

Because health services managers are responsible for hundreds of employees and very expensive equipment and facilities, they must be able to make effective decisions, interpret data, and understand information systems and finance. Strong leadership skills are necessary to motivate and execute their decisions. Communication skills, diplomacy, flexibility, and tact are crucial to success in management.

Job Outlook

The US Bureau of Labor Statistics reports that demand for qualified managers and administrators is growing much faster than average for all occupations. And for good reason: rapid changes in the health insurance industry coupled with an aging population in the US has created an unprecedented demand for healthcare services, services which require qualified administrators and managers who have the skills and knowledge they need to improve both quality and efficiency of services.

Because of a growing health services industry, the employment of health services managers is projected to expand more than the average occupation through 2012. Increasing opportunities will be found in outpatient care centers, health practitioners and doctor's offices, and in home healthcare services.

Workers with good management and business skills as well as experience in the healthcare industry will have the greatest opportunities. Check out the Health Care Executives Forum of Western New York for more ideas and information.



If you're interested in beginning your professional career immediately after graduation, the numerous internship opportunities available to HSM students will allow you to apply what you learn in the classroom into practice through hands-on, real-world experiences. It will provide you with the valuable on-the-job experience employers are looking for while allowing you to investigate a wide range of career experiences and build the kinds of professional contacts that often prove invaluable after graduation.

Because we understand the importance of putting theory into practice, we've structured the HSM program to integrate internship experiences into the curriculum, allowing you to put what you learn in the classroom into practice immediately. This integration allows you to receive an education that emphasizes both academic rigor and practical experience in a supportive environment that recognizes the demands of sports and fitness practitioners.

Admission requirements

Admission Requirements

Applicants to the HSM degree, Health Education and Operations track, must meet these criteria for admission into the program:

Admission Criteria
A combined SAT score of 1080 (or ACT 21) and;
High school average of at least 85% and;

High school rank in the upper one half of the class, and;

Minimum of two years of high school math and three years of science.

Good Academic Standing

To be in good academic standing in the Health Education and Operations track, student must:

Good Academic Standing
Achieve a semester GPA of 2.50, and;
Maintain a cumulative GPA of 2.50, and;
Earn minimum grades of C in all courses required for the student's major.

Transfer Students

Transfer student applicants to the HSM degree, Health Education and Operations track, must meet these criteria for admission into the program:

  • Minimum cumulative GPA of 2.50

Note: Find out how many credits will transfer to D'Youville College by using our Course Equivalency Database

Health Sciences Track Applicants

Applicants to the HSM degree, Health Sciences track, should refer to the criteria for admission into the 6-Year bachelor's and doctor of physical therapy program.

Health Services management at D'Youville College 

Deanna Ventura, Public Health major, and Omar Nasser, Health Services Management major, explain the importance of Health Services Administration professionals and how D’Youville College prepared them for successful careers in their fields through caring professors and small, student-oriented classes.


Read the personal stories of the teaching professionals at D'Youville and learn how they apply their real-world experiences to your education.

Renee Cadzow, professor of HSA

our faculty

"What's most exciting about this field is the opportunity to effect positive change to improve the health and well-being of our communities."

read her story
Kathleen Curtin, professor of HSA

our faculty

"I try to stay in touch with the realities of patient care and share those stories with students." 

read her story

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