Health Services Administration (MS)

You'll learn from a diverse range of professionals who bring their expertise in research, leadership, administration, and management to the classroom, combining their own deep knowledge with their extensive experience to help you not only acquire the knowledge you'll need but also apply it to real-world issues.

Once you graduate with your master's degree in Health Services Administration from D'Youville you'll:

• Understand the complex dynamics of the US healthcare system and its implications for management and administration.
• Possess advanced skills in written and verbal communication that will allow you to collaborate with other professionals, manage health services employees, and lead a wide range of healthcare organizations.
• Be adept at applying business skills in a healthcare environment.
• Apply basic research techniques to assess and evaluate key performance indicators in a healthcare setting.
• Understand and be skilled at applying the key components of ethics, law, and privacy in a health services environment.
• Demonstrate your competency, responsibility, accountability, and growth in your chosen field.
• Be comfortable engaging in both scholarly and professional settings.

• Flexibility: Our program can be completed part-time or full-time, ideal for working professionals who want to give their career a boost. Part-time students enrolled in 6 credits per semester can complete the program in 2.5 years.
• Opportunity: Many of our graduates currently hold leadership positions in healthcare facilities across North America.
• Comprehensiveness: Our faculty bring a diverse range of research, education, and professional experience to the classroom, providing you with a comprehensive education informed by real-world experience.
• Connectivity: Through close interactions with faculty and collaboration with your classmates, you’ll develop the kinds of professional and personal networks that will support you as you progress through your career.

Health services managers include people who supervise, direct, plan, and coordinate healthcare. Generalist manager positions supervise entire systems and facilities while specialist positions focus on the management of particular services or clinical departments.

The world of healthcare is changing fast and health services managers must navigate a complex environment with a growing focus on preventative care. The fast-paced nature of the industry is driven by healthcare facilities restructuring to meet new demands, ever-evolving healthcare delivery systems, and the ongoing pace of technological innovation. As an essential element of this environment, managers are responsible for improving the efficiency and quality of healthcare delivery as well as developing strategies and policies to optimize the efficiency of healthcare delivery.

In large facilities, the top administrator generally works with several assistant administrators in order to assist with a wide variety of critical areas such as medical records, surgery, health information, nursing, therapy, and billing. In smaller facilities, top administrators often perform a variety of functions themselves with some administrative support.

Clinical managers usually receive specialized training in a particular clinical area such as medical records, nursing, or physical therapy. As part of an integrated healthcare team, clinical managers often are responsible for coordinating activities with managers in other clinical or administrative areas, evaluating patient outcomes and staff performance, developing budgets, analyzing business practices, and communicating those analyses with other managers and administrators in the facility.

Group Medical Practice Managers work with physicians to manage the business affairs of the practice. In small medical groups, physicians often make most of the business decisions and rely on the office managers for day-to-day operational support and management of the office staff. In larger group practices, Group Medical Practice Managers often function like senior administrators in hospitals, delegating tasks, managing financial affairs, making policy decisions, evaluating staff, and assessing patient outcomes.

Managers in managed care facilities often have similar responsibilities to administrators of larger medical group practices, but often are required to extend their responsibilities to promoting and implementing preventative care protocols and engaging in community outreach.

• Roswell Park Cancer Institute
• UB Neurosurgery
• Assisted Living facilities

Kaleida Health Systems

• Buffalo General Medical Center
• Millard Fillmore Suburban Hospital
• DeGraff Memorial Hospital
• Women and Children's Hospital of Buffalo

Catholic Health System

• Kenmore Mercy Hospital
• Mercy Hospital of Buffalo
• Sisters of Charity Hospital
• St. Joseph Hospital

Health Centers

• Jericho Road Community Health Center
• Community Health Center of Buffalo

Managed Care Organizations

• Univera Healthcare
• Blue Cross Blue Shield of Western New York
• Independent Health

Nonprofit Organizations

• American Red Cross
• United Way of Buffalo & Erie County
• American Heart Association (Buffalo)
• Clean Air Coalition of WNY
• Morlock Foundation, Inc.
• Compass House

Long Term Care Facilities

• Jennie B. Richmond Nursing Home
• Autumn View Healthcare Facility

Government Agencies

• VA Western NY Healthcare System
  
• United States Senate