News & Events

Department of Health Services Administration

Read our Winter 2014 Newsletter

HSA Department Newsletter Winter 2014

Adobe Acrobat Document Download HSA Winter 2014 Newsletter (428 KB)

Read our Fall 2013 Newsletter

HSA Department Newsletter Fall 2013

Adobe Acrobat Document Download HSA Fall Newsletter (428 KB)

Healthcare Economics Seeks Interns

Healthcare Economics has begun recruiting for the summer 2014 Healthcare Economics Internship Program.
This is the fourth year the program has been in existence, and it runs for ten weeks each summer. Interns are paired with a qualified analyst who acts as their mentor, and are paid a competitive hourly wage. Most importantly, they have the chance to experience what it's like to work full-time as an analyst at a health insurance company.
The program has been very successful; in fact, two current actuarial analysts have been hired as a result of their participation in the program. The two main objectives of the Healthcare Economics Internship Program include finding and recruiting new talent, and providing current analysts the opportunity to experience the challenges of being a first-time manager.

There are two types of internship positions available, and we are seeking your referrals! Please review the following requirements to determine if your referral is qualified:

Actuarial Analyst Intern (5-7 openings)

      • Current sophomore or junior enrolled in a four-year program in mathematics, statistics or actuarial science
      • Graduate and MBA students with a background in math or a related field are also encouraged to apply
      • GPA requirement of 3.2 on a 4.0 scale
      • Must be authorized to work in the United States
      • Passage of at least one Society of Actuaries exam is preferred

Financial Business Intern (MBA student, 1-2 openings)

          •Must be enrolled in an MBA program and graduating after the summer of 2014
          • Students with a background in finance, computer science, mathematics/statistics, economics, or a related field are encouraged to apply
          • Must be authorized to work in the United States
          • Prior corporate work experience is also preferred

How to Apply

Your referral must be submitted via the Career Opportunities page on the Blue Cross Blue Shield website. Under "Current Openings," select the "HEALTHCARE ECONOMICS INTERN Employee Referral" category. Open requisition ("Refer a Healthcare Economics Intern") and scroll to the bottom to the "Submit Referral" button. The deadline to submit your referral is Oct. 31.


Contact: Julie R. Snyder, Director, Corporate Relations
BlueCross BlueShield of WNY
BlueShield of Northeastern NY
716/887-6862 (phone)
716/863-0947 (cell)
716/887-7911 (fax)

Upcoming State Conference of on Aging

Aging in New York: Building Capacity and Empowering Communities
41st Annual Conference of the State Society on Aging of New York
Wednesday, October 23-Friday, October 25, 2013
Gideon Putnam Hotel and Conference Center
Saratoga Springs, New York
More about the conference
The full conference program

HSA MS Student has paper accepted at state conference

Congratulations to Karen Hall, HSA MS Student for the acceptance of her paper “Evaluation of Hospital-Based Palliative Care Programs” at the Forty-First Annual Conference of the State Society on Aging of New York, “Aging in New York: Building Capacity and Empowering Communities.” The conference takes place on Wednesday, October 23 – Friday, October 25, 2013, at the Gideon Putnam Hotel and Conference Center, Saratoga Springs, New York. Karen’s committee includes Dr. Lisa Rafalson and Dr. Art Michalek from Department of Health Services Administration and Dr. Kathleen Mariano from the School of Nursing. 

HSA MS Student describes his placement with Health Foundation of Western and Central New York

Mathew Marzullo, HSA MS StudentMatthew Marzullo, HSA MS Student: "After starting the Health Service Administration MS Program at D’Youville College I quickly realized that each course would be independently important in teaching me things I will need to know in real world situations. All of the classes called upon different ways of thinking and each professor had their particular way of teaching their students. It wasn’t until I registered for the practicum course (HSA672) that I had the opportunity to put all of this newly gained knowledge into practice. The practicum for the HSA program isn’t simply an observation type internship where the students have to accumulate a certain numbers of hours viewing a professional doing their day-to-day duties. This course requires students to be active members of the organization they are working with, and add their own knowledge and opinion while simultaneously learning from their mentors and gaining real world experience.
Professor Rafalson presented me with the opportunity to work with Professor Curtin, Professor Notaro, and the Health Foundation of Western and Central New York, on a grant to address medication management issues for elderly citizens in rural Western New York counties. The goal of the research was to determine and confirm the root causes of medicine mismanagement and to recommend action to the communities to improve their medication related outcomes.
Much of the work that I was involved with related to gathering, organizing, and analyzing the data. A survey was created and distributed to members of the medical community in Western New York asking various questions. These questions related to the effectiveness of different medicine management models, barriers to those models, the main type of medicine management problems, and the cost impact of medication management problems. Once the survey information was returned, it was my job to organize it, enter it into a program for analysis and present it to other team members for further use.
This placement, working with members of the community, has provided me with a different perspective of what healthcare workers can accomplish. There is more to healthcare than what happens in a hospital or doctor’s office, and a lot of what can be done is out in the community helping individuals who don’t have access to healthcare that they may require. It has been an informative experience working on this grant with D’Youville College and the Health Foundation of Western and Central New York and I look forward to continuing my work until the final report is completed and distributed back into the communities."

HSA Department announces its 2013 Graduate Assistant!

Eric Koehler, grad assistantEric Koehler, Graduate Student, Health Services Administration (MS) Eric will be returning this fall as a second-year graduate student in the HSA program. Having completed his undergraduate work at Canisius College in the fields of International Business and Spanish, he also managed to complete a minor in Studio Art, a passion he has pursued throughout his formative years.

Currently, Eric works full-time for Excellus BlueCross and BlueShield of Rochester, conducting business locally through its subsidiary, Univera Healthcare. In his role as a Membership & Billing Specialist, Eric works closely with employer group health plans. As a graduate student, he has attended several American College of Healthcare Executives (ACHE) events in Buffalo that were sponsored by the organization’s local chapter, Healthcare Executive Forum, Inc. In 2012, Eric joined ACHE as a student member and in the future he hopes to become board certified in healthcare management as an ACHE Fellow (FACHE).

“I look forward to this year and serving as our department’s graduate assistant. We have many great events planned for this fall and more to come in the spring. I believe that D’Youville’s affiliation with ACHE though Healthcare Executive Forum, Inc. is so incredibly valuable to our students and staff. Over the next few months I hope to help develop this relationship and also support our departmental research.”

D'Youville to Host Forum on Electronic Health Records

In conjunction with the American College of Healthcare Executives and the Healthcare Executive Forum of WNY, the HSA department will sponsor a program titled “The Path to Electronic Health Record Implementation: Strategies for Success.” Learn more

Looking for A Stimulating Internship?

Looking for an internship? "Governor Cuomo’s Student Intern Program is a centralized location that provides access to all New York State Government internships. The New New York Leaders Initiative is designed to renew the connection between the public and the state and ensure that state government is diverse, talented, and prepared to lead for decades to come. One component is the first ever coordinated, statewide Student Intern Program. The New New York Leaders: Student Intern Program brings students into state government where they will be exposed to the work of governing and introduced to the increasingly complex policy challenges facing New York State."  Check it out:

Film Screening of "Escape Fire" 

Join us for a viewing of the film followed by lively discussion of the US Health Care System.  This event will be held in DAC 216 starting at 5:30pm on Tuesday September 17, 2013.

Mark your Calendars for the P2 Collaborative's 7th Annual Conference

On Tuesday, October 1, 2013  the P2 Collaborative of Western New York's is holding its seventh annual conference, CREATING A HEALTHY
COMMUNITY, at Salvatore’s Italian Gardens.

This year’s conference will focus on how we can join together to create a healthier, more equitable community for all. It provides an opportunity for diverse stakeholders to assemble and learn how we can make Western New York a better place to live, work and play.


        • HEALTH PROMOTION: FITNESS & NUTRITION: discussions about sugary beverages and the effects of physical activity on the brain
        • FRESH FOOD: FROM FARM TO TABLE: discover what makes up our local food system and how community gardens are engaging their neighborhoods
        • COMMUNITY HEALTH IMPROVEMENT: dissect the data behind County Health Rankings and find out where the eight counties of Western New York currently stand
        • CARE TRANSFORMATION: learn about how community resources and primary care practices can partner together to better serve the chronically ill.


        • Zorba Paster, M.D., physician and co-host of the NPO radio show “Zorba Paster on Your Health”
        • Marilyn Aguirre-Molina, Ed.D., M.S., professor of public health at Lehman College and the City University of New York Graduate Center and a founding director of the City University of New York Institute for Health Equity
        • Oran Hesterman, president and chief executive officer of the non-profit organization Fair Food Network and a national leader in sustainable agriculture and food systems
        • Michael Parchman, M.D., M.P.H, director of the MacColl Center for Health Care Innovation

Go to the conference website for more information and to register.

Fall 2013 Internship Opportunity for Health Services Management Students

Schofield Residence in Kenmore, NY would like to fill a one semester internship position in their Social Residence department this fall. The intern would work 2-3 days/week between 8:30am and 4:30pm Monday-Friday. The tasks/duties include: 1) Act as an advocate for resident and their family personal/social problems and problems involved with institutionalization. 2) Implement a social work plan of care to meet the emotional, social, mental, and psychological needs of each resident. 3) Provide direct support/counseling service for the resident and/or family members while maintaining confidentiality of information. 4) Assist residents with the admission process and discharge planning. 5) Attend interdisciplinary care conferences. 6) Conduct assessments and complete assigned sections of the MDS.
If this sounds interesting to you or you would like to learn more, contact:
Mary Lou Tarquini de la Plante
Asst. Director of CR&VS
Schofield Residence
3333 Elmwood Ave.
Kenmore, NY 14217
(716) 874-1566 ext. 324

DYC HSA Student Hired by Roswell Park Cancer Institute

Congratulations to Orinthia Baker, who received a Clinical Research Certificate from our HSA program. She was recently hired at Roswell Park Cancer Institute as a Clinical Research Associate in the Cancer Prevention & Control Department. In her words, “My responsibilities entail ascertaining eligibility of subjects for a specific study, recruitment, data collection, providing subjects with intervention information and monitoring for adverse events. The HSA program really provided me with the experience they were looking for. The position required someone who was familiar with database management (SPSS, MS Access) and some research experience.” 

DYC Health Services Management Undergraduate Students Accepted to Career-Building Internships

Holly Kovach, a student in the Health Services Management undergraduate program, was recently accepted to an internship program in Sydney, Australia as part of the Study Abroad Program at DYC. In her words “D’Youville has a wonderful and friendly learning environment that has taught me so much. With the wisdom I have obtained at D'Youville, I am confident that I will be able to direct, coordinate and supervise the delivery of healthcare in a facility someday. The Study Abroad Program at D'Youville was like the icing on the cake! I have dreamed about going to Australia since I was a little girl. I think that interning in Sydney will be beneficial to my overall well being. It is a terrific opportunity that will allow me to enhance my leadership skills, expand my world views, and make lifelong connections. With the skills that acquire abroad, I am sure it will influence my career path for the better.”

Kaddy Baldeh, a student in the Health Services Management undergraduate program, was recently accepted to the Multicultural Academic Opportunities Program (MAOP) at Virginia Tech. In her words “In my Community Health class I did a final research paper on refugee health in Western New York. My research findings led me to pursue an internship at the International Institute of Buffalo, where I worked with the refugee resettlement department. D'Youville has exposed me to hands-on experience, volunteering and interning in my field of interest. My infatuation for this field grew so much, I wanted to learn more about public health, especially epidemiology. I learned about the MAOP at Virginia Tech, which prepares undergraduate students from various colleges/universities across the nation to gain research experience, prepare them for applying to graduate school, and offer GRE preparatory classes. For 10 weeks I plan to do research on malaria, with a focus on Gambia, West Africa. I will explore the disease etiology, outbreak investigation, disease surveillance and screening, biomonitoring, and comparisons of treatment effects such as those in clinical trials. I hope this internship will assist me in utilizing my skills to assist people professionally after I finish my studies. It will also serve as a stepping stone towards my plans to further my education at the graduate level.”

DYC Departments Collaborate to Improve Student Health in Buffalo School

Chair of Health Services Administration, Dr. Lisa Rafalson and DYC students from the Dietetics program are working together to teach middle school students healthful eating habits for life and to have fun doing it. The students are part of a middle school club at BPS # 64 (Frederick Law Olmsted) called Kid’s Kitchen. They learn about kitchen safety, nutrition, and how to prepare food. Some examples of snacks they learn to prepare include fruit and yogurt parfaits, fruit and cheese kabobs, and pita pizzas. Learning healthy eating habits early in life improves later life habits, thus reducing the risk of many chronic diseases including obesity, diabetes, heart disease, and some cancers.

HSA Faculty Member Invited to Lecture at Ithaca College

Renee Cadzow, PhD, Assistant Professor in Health Services Administration has been invited to speak at Ithaca College on “Disparities in Breastfeeding Initiation and Duration among African American Women: an historical perspective and current initiatives.” March 21, 2013 Applied Anthropology Course, Ithaca College, Ithaca, NY.

Currently funded by an NIH Health Disparities Loan Repayment Grant, Dr. Cadzow’s research focuses on maternal and child health with a specific emphasis on early childhood obesity. Controlling for a number of other contributing variables, children who were breastfed as infants have lower rates of later life obesity compared to those who were fed formula. Rates of breastfeeding, however, vary by socioeconomic status (education and income) and by race/ethnicity. The reasons for this variation are multifactorial, but cultural norms, informed by current and historic events and conditions, play a large part. Understanding the barriers and facilitators to breastfeeding initiation and duration can help public health experts develop campaigns to increase these rates.

Master's Student To Manage Moog inHealth Team

Karen Lynn HallKaren Lynn Hall, a current master's degree student in Health Services Administration, has joined the Moog Inc. inHealth Team. Her primary responsibility will be to manage the inHealth Program. She will lead initiatives to market and communicate the program, improve the inHealth champion network and maximize vendor service delivery.

Karen has 13 years’ experience in the public health field. For 11 years, Karen was the Director of Cancer Control for the American Cancer Society (ACS) Western NY Region where her responsibilities included; worksite health promotion, consulting and policy writing as it pertained to cancer prevention and early detection; health advocacy at the federal, state and local levels; and managed the nationwide ACS physical activity challenge, Active for Life. Prior to ACS, Karen was the public health educator at WCA Hospital in Jamestown, NY where her responsibilities included managing internal and external employee health and wellness programs. Karen holds a Bachelor in Health Science with an emphasis in Public Health and Biology from Slippery Rock University in Pennsylvania and she is currently in the process of finishing her thesis to complete a Master’s Degree in Health Administration from D’Youville College. Her future plans include pursuing a PhD in Health Policy.

Karen lives Buffalo, NY. She enjoys reading, watching old movies and baking. She is an avid runner and for the past 18 years, she has been a certified fitness instructor and is currently teaching classes at Catalyst Fitness in Buffalo.

DYC Students Network at Healthcare Executives Forum (HEF) of WNY Event

01-17-2013 - 

HEF is the local chapter of the American College of Healthcare Executives (ACHE).

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DYC Administrator Named Editor of International Cancer Journal

01-24-2013 - 

Arthur M. Michalek, Ph.D., director of D'Youville College's doctoral program in Health Policy and Health Education, has been named Editor-in-Chief of the Journal of Cancer Education. It is the publication of the American Association for Cancer Education.

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Chair of HSA to Present at EPI/NPAM 2013 Scientific Sessions

01-09-2013 - 

Dr. Lisa Rafalson will present her research at The Scientific Sessions, sponsored by the American Heart Association.

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