News & Events

Department of Health Services Administration 

Career Conversations in Healthcare

October 21, 2015
4:30pm - 6:00pm
D'Youville College
Blue Lounge in the College Center
320 Porter Avenue
Buffalo,NY 14201

Join us for Career Conversation in Healthcare on October 21, 2015. Get advice from a recruiter on what employers are looking for in job candidates and learn about the necessary skills to thrive in a new job in healthcare.

Featuring Julie Mungo, Manager Talent Acquisition at Catholic Health System and Errol Douglas, the Vice President of Human Resources at Roswell Park, as well as a recent D'Youville graduate on their career experiences.

This event is free and open to ALL students.

View Event Flyer (PDF)

Registration is required.

Fall 2015 Newsletter

Adobe Acrobat Document Download HSA Fall 2015 Newsletter (508 KB)

Research Day Photo Gallery

  • Kaitlin Kraengel, Health Services Administration Research Day 2015
    Kaitlin Kraengel, Health Services Administration Research Day 2015
  • Lisa R. Skinner, RN, BSN, CCM, Health Services Administration Research Day 2015
    Lisa R. Skinner, RN, BSN, CCM, Health Services Administration Research Day 2015
  • KM Border, Faculty, Health Services Administration, Research Day 2015
    KM Border, Faculty, Health Services Administration, Research Day 2015

Winter 2015 Newsletter

HSA Department Newsletter Winter 2015
Adobe Acrobat Document Download HSA Winter 2015 Newsletter (912 KB)

Fall 2014 Newsletter

HSA Department Newsletter Fall2014
Adobe Acrobat DocumentDownload HSA Fall 2014 Newsletter (645 KB)

Health Services Chair Featured in Buffalo Business First

Dr. Lisa Rafalson discussed her role in developing the Health Analytics program within the Health Services Administration department. Read about it in the October 31 Buffalo Business First.

New Course Offered this Fall on the Clinical Research Process

"Introducing New Drugs into the Human Population: The Clinical Research Process" will be offered in Fall 2014 to graduate students in a health-related field on Monday nights from 5:30-8:45 at the Innovation Center on the Buffalo Niagara Medical Campus.

This course will assist the student in developing an understanding of the application of clinical research in an oncology setting. The student will learn about the history of clinical research, the ethics, and the strict regulatory bodies governing the implementation of clinical research within human subjects. The students will be instructed on the phases of research including Phase I, Phase II, and Phase III trials as well as the process of introducing new medication into the human population through clinical research. The students will be given an overview of the steps that must occur to demonstrate integrity and efficacy of research data.

Winter 2014 Newsletter

HSA Department Newsletter Winter 2014

Adobe Acrobat Document Download HSA Winter 2014 Newsletter (428 KB)

Fall 2013 Newsletter

HSA Department Newsletter Fall 2013

Adobe Acrobat Document Download HSA Fall Newsletter (428 KB)

Healthcare Economics Seeks Interns

Healthcare Economics has begun recruiting for the summer 2014 Healthcare Economics Internship Program.

This is the fourth year the program has been in existence, and it runs for ten weeks each summer. Interns are paired with a qualified analyst who acts as their mentor, and are paid a competitive hourly wage. Most importantly, they have the chance to experience what it's like to work full-time as an analyst at a health insurance company.

The program has been very successful; in fact, two current actuarial analysts have been hired as a result of their participation in the program. The two main objectives of the Healthcare Economics Internship Program include finding and recruiting new talent, and providing current analysts the opportunity to experience the challenges of being a first-time manager.

There are two types of internship positions available, and we are seeking your referrals! Please review the following requirements to determine if your referral is qualified:

Actuarial Analyst Intern (5-7 openings)

  • Current sophomore or junior enrolled in a four-year program in mathematics, statistics or actuarial science
  • Graduate and MBA students with a background in math or a related field are also encouraged to apply
  • GPA requirement of 3.2 on a 4.0 scale
  • Must be authorized to work in the United States
  • Passage of at least one Society of Actuaries exam is preferred

Financial Business Intern (MBA student, 1-2 openings)

  • Must be enrolled in an MBA program and graduating after the summer of 2014
  • Students with a background in finance, computer science, mathematics/statistics, economics, or a related field are encouraged to apply
  • Must be authorized to work in the United States
  • Prior corporate work experience is also preferred

How to Apply

Your referral must be submitted via the Career Opportunities page on the Blue Cross Blue Shield website. Under "Current Openings," select the "HEALTHCARE ECONOMICS INTERN Employee Referral" category. Open requisition ("Refer a Healthcare Economics Intern") and scroll to the bottom to the "Submit Referral" button. The deadline to submit your referral is Oct. 31.


Contact: Julie R. Snyder, Director, Corporate Relations
BlueCross BlueShield of WNY
BlueShield of Northeastern NY
(716) 887-6862 (phone)
(716) 863-0947 (cell)
(716) 887-7911 (fax)

Upcoming State Conference of on Aging

Aging in New York: Building Capacity and Empowering Communities
41st Annual Conference of the State Society on Aging of New York
Wednesday, October 23-Friday, October 25, 2013
Gideon Putnam Hotel and Conference Center
Saratoga Springs, New York
More about the conference.
The full conference program (PDF).

HSA MS Student has paper accepted at state conference

Congratulations to Karen Hall, HSA MS Student for the acceptance of her paper "Evaluation of Hospital-Based Palliative Care Programs" at the Forty-First Annual Conference of the State Society on Aging of New York, "Aging in New York: Building Capacity and Empowering Communities." The conference takes place on Wednesday, October 23 – Friday, October 25, 2013, at the Gideon Putnam Hotel and Conference Center, Saratoga Springs, New York. Karen's committee includes Dr. Lisa Rafalson and Dr. Art Michalek from Department of Health Services Administration and Dr. Kathleen Mariano from the School of Nursing.

HSA MS Student describes his placement with Health Foundation of Western and Central New York

Mathew Marzullo, HSA MS StudentMatthew Marzullo, HSA MS Student: "After starting the Health Service Administration MS Program at D'Youville College I quickly realized that each course would be independently important in teaching me things I will need to know in real world situations. All of the classes called upon different ways of thinking and each professor had their particular way of teaching their students. It wasn't until I registered for the practicum course (HSA672) that I had the opportunity to put all of this newly gained knowledge into practice. The practicum for the HSA program isn't simply an observation type internship where the students have to accumulate a certain numbers of hours viewing a professional doing their day-to-day duties. This course requires students to be active members of the organization they are working with, and add their own knowledge and opinion while simultaneously learning from their mentors and gaining real world experience.

Professor Rafalson presented me with the opportunity to work with Professor Curtin, Professor Notaro, and the Health Foundation of Western and Central New York, on a grant to address medication management issues for elderly citizens in rural Western New York counties. The goal of the research was to determine and confirm the root causes of medicine mismanagement and to recommend action to the communities to improve their medication related outcomes.

Much of the work that I was involved with related to gathering, organizing, and analyzing the data. A survey was created and distributed to members of the medical community in Western New York asking various questions. These questions related to the effectiveness of different medicine management models, barriers to those models, the main type of medicine management problems, and the cost impact of medication management problems. Once the survey information was returned, it was my job to organize it, enter it into a program for analysis and present it to other team members for further use.

This placement, working with members of the community, has provided me with a different perspective of what healthcare workers can accomplish. There is more to healthcare than what happens in a hospital or doctor's office, and a lot of what can be done is out in the community helping individuals who don't have access to healthcare that they may require. It has been an informative experience working on this grant with D'Youville College and the Health Foundation of Western and Central New York and I look forward to continuing my work until the final report is completed and distributed back into the communities."

HSA Department announces its 2013 Graduate Assistant!

Eric Koehler, grad assistantEric Koehler, Graduate Student, Health Services Administration (MS) Eric will be returning this fall as a second-year graduate student in the HSA program. Having completed his undergraduate work at Canisius College in the fields of International Business and Spanish, he also managed to complete a minor in Studio Art, a passion he has pursued throughout his formative years.

Currently, Eric works full-time for Excellus BlueCross and BlueShield of Rochester, conducting business locally through its subsidiary, Univera Healthcare. In his role as a Membership & Billing Specialist, Eric works closely with employer group health plans. As a graduate student, he has attended several American College of Healthcare Executives (ACHE) events in Buffalo that were sponsored by the organization's local chapter, Healthcare Executive Forum, Inc. In 2012, Eric joined ACHE as a student member and in the future he hopes to become board certified in healthcare management as an ACHE Fellow (FACHE).

"I look forward to this year and serving as our department's graduate assistant. We have many great events planned for this fall and more to come in the spring. I believe that D'Youville's affiliation with ACHE though Healthcare Executive Forum, Inc. is so incredibly valuable to our students and staff. Over the next few months I hope to help develop this relationship and also support our departmental research."

D'Youville to Host Forum on Electronic Health Records

In conjunction with the American College of Healthcare Executives and the Healthcare Executive Forum of WNY, the HSA department will sponsor a program titled "The Path to Electronic Health Record Implementation: Strategies for Success." Learn more

Looking for A Stimulating Internship?

Looking for an internship? "Governor Cuomo's Student Intern Program is a centralized location that provides access to all New York State Government internships. The New New York Leaders Initiative is designed to renew the connection between the public and the state and ensure that state government is diverse, talented, and prepared to lead for decades to come. One component is the first ever coordinated, statewide Student Intern Program. The New New York Leaders: Student Intern Program brings students into state government where they will be exposed to the work of governing and introduced to the increasingly complex policy challenges facing New York State."  Check it out:

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