I try to stay in touch with the realities of patient care and share those stories with students.
Most recently I served as a member of a team responsible for implementing electronic medical records (EMR) in a hospital system. The team successfully transitioned all clinical staff to the EMR. The objective was to improve the quality of care by making patients' clinical information easily accessible to all who care for them.
Another major aspect of my professional experience is in the area of quality management. I've worked to design, develop and implement information systems that can be used to improve the delivery of healthcare. This experience focused on the use of quality measures at the physician specific level, testing the effectiveness of pay for performance systems.
My experience also includes implementation of the Healthcare Effectiveness Data and Information Set (HEDIS), which is a tool used by health plans to measure performance on patient care and service. Also, I've had success with National Committee for Quality Assurance (NCQA) Accreditation. This type of accreditation is important because it helps organizations support quality improvement and value.
In the field of health services, I feel that it really helps to have some direct patient care experience, even if it's simply as a volunteer. I worked as a primary care nurse practitioner for 15 years, while learning the the business side of healthcare.
Now at D'Youville, I teach undergraduate and graduate students. I've found that students really enjoy hearing stories about what it's like to work in the field. I try to stay in touch with the realities of patient care and share those stories with them.
Kathleen Curtin, RN, MBA
Health Services Administration