Find answers to your commonly asked questions below or contact our office for assistance.
Commonly Asked Questions
Who should select a refund method?
All D'Youville students should register for refunds.
How do I sign up for my refund?
In order to receive a refund when eligible, all students must select a refund method
through My D'Youville Self-Service
Why do I need to register to receive my refund?
Choice is important. When you register with Nelnet Campus Commerce to receive your
refund, you select the disbursement method that works best for you. Registering ensures
we have the right information to get your refund to you as quickly as possible.
I have registered for a refund disbursement. How will I know when a refund has been issued to me?
Nelnet Campus Commerce provides all refund recipients with timely updates regarding
your refunds. You will be notified via email/text or both (depending on the choice
you made while registering) that your refund has been issued and is on its way to
you. Refund history can be viewed in My D'Youville Self-Service
Do I have to register for a new refund disbursement each semester?
No. If you have already registered with Nelnet Campus Commerce to receive your refund
you don't need to go through the registration process again. You can access your account
directly through My D'Youville Self-Service to see your disbursement history or change your disbursement method.
How will I know if I am eligible for a refund?
Nelnet Campus Commerce makes it simple. As soon as D'Youville determines that you
are eligible for a refund, Nelnet Campus Commerce will contact you based on your preferred
communication method (email, text or both) provided during the registration process.
We ensure you have the information that you need, how and when you need it.
I registered for a refund but now I want to change my distribution selection
It's easy! Just log into My D'Youville Self-Service and update your distribution method at any time. Need help? Contact Nelnet Campus
Commerce at directly at 800-609-8056 from 7 AM-9 PM Monday-Friday (ET) and 8 AM-2
PM Saturday (ET).
Contact Us
Student Success Center
Location: BFAC 1st Floor
Hours:
M-F: 8:30AM - 4:30PM
Phone: 716-829-7500
Fax: 716-829-7622
Email: financialaid@dyc.edu