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Find answers to your commonly asked questions below or contact our office for assistance.

Commonly Asked Questions

Who should select a refund method?

All D'Youville students should register for refunds.

How do I sign up for my refund?

In order to receive a refund when eligible, all students must select a refund method through My D'Youville Self-Service

Why do I need to register to receive my refund?

Choice is important. When you register with Nelnet Campus Commerce to receive your refund, you select the disbursement method that works best for you. Registering ensures we have the right information to get your refund to you as quickly as possible.

I have registered for a refund disbursement. How will I know when a refund has been issued to me?

Nelnet Campus Commerce provides all refund recipients with timely updates regarding your refunds. You will be notified via email/text or both (depending on the choice you made while registering) that your refund has been issued and is on its way to you. Refund history can be viewed in My D'Youville Self-Service

Do I have to register for a new refund disbursement each semester?

No. If you have already registered with Nelnet Campus Commerce to receive your refund you don't need to go through the registration process again. You can access your account directly through My D'Youville Self-Service to see your disbursement history or change your disbursement method.

How will I know if I am eligible for a refund?

Nelnet Campus Commerce makes it simple. As soon as D'Youville determines that you are eligible for a refund, Nelnet Campus Commerce will contact you based on your preferred communication method (email, text or both) provided during the registration process. We ensure you have the information that you need, how and when you need it.

I registered for a refund but now I want to change my distribution selection

It's easy! Just log into My D'Youville Self-Service and update your distribution method at any time. Need help? Contact Nelnet Campus Commerce at directly at 800-609-8056 from 7 AM-9 PM Monday-Friday (ET) and 8 AM-2 PM Saturday (ET).

Contact Us

Student Success Center

Location: BFAC 1st Floor

M-F: 8:30AM - 4:30PM

Phone: 716-829-7500
Fax: 716-829-7622