Find answers to your commonly asked questions below or contact our office for assistance.
Commonly Asked Questions
All D'Youville students should register for refunds.
In order to receive a refund when eligible, all students must select a refund method through My D'Youville Self-Service
Choice is important. When you register with Nelnet Campus Commerce to receive your refund, you select the disbursement method that works best for you. Registering ensures we have the right information to get your refund to you as quickly as possible.
Nelnet Campus Commerce provides all refund recipients with timely updates regarding your refunds. You will be notified via email/text or both (depending on the choice you made while registering) that your refund has been issued and is on its way to you. Refund history can be viewed in My D'Youville Self-Service
No. If you have already registered with Nelnet Campus Commerce to receive your refund you don't need to go through the registration process again. You can access your account directly through My D'Youville Self-Service to see your disbursement history or change your disbursement method.
Nelnet Campus Commerce makes it simple. As soon as D'Youville determines that you are eligible for a refund, Nelnet Campus Commerce will contact you based on your preferred communication method (email, text or both) provided during the registration process. We ensure you have the information that you need, how and when you need it.
It's easy! Just log into My D'Youville Self-Service and update your distribution method at any time. Need help? Contact Nelnet Campus Commerce at directly at 800-609-8056 from 7 AM-9 PM Monday-Friday (ET) and 8 AM-2 PM Saturday (ET).
Student Success Center
Location: BFAC 1st Floor
M-F: 8:30AM - 4:30PM