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Help Desk

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Technology support for all D'Youville students and employees

We provide support for all network, computer, printer, lab and account issues for all D'Youville students and employees. If you need help, contact us by telephone, email or create a ticket in our Help Desk system (using your DYC ID credentials).

Submit a Help Desk Request


Student Printing

Accounts and Access

Computing accounts (known as DYC Network Accounts) and passwords control access to online resource and services at D’Youville College. Your DYC Network ID is a personal username along with a password to get secure access to services at D’Youville College including Webmail, Portal, Colleague, wireless internet, computer labs and printing.

DYC Network ID Username

The first 5 characters of your last name + the first character of your first name + your 2 digit day of birth:

Example  
Name Bob Jones
Date of Birth January 12, 1990
Network ID jonesb12

Password

Passwords are generated randomly.

Password Manager

Use our Password Manager to register your DYC Network ID and password. You can configure personal questions and answers that will allow you to reset a forgotten password and unlock your account in the future. If you’ve already enrolled you can reset your password yourself.

Moodle

Username: Your DYC Network ID
Password: Last 4 digits of your SSN or SIN


Wi-fi (Wireless internet access)

on Campus

Wireless (Wi-Fi) access is available across campus.

You must have a valid  DYC User ID  and password to gain access to D'Youville networks.

Connecting to Wi-Fi (on campus)

The secure Wi-Fi service offered at D'Youville College is called  DWLan. Simply connect to the DWLAN wireless network, open up your browser and navigate to any website. Click the accept button and after being redirected to the DYC homepage you'll have full internet access.

 

in the Residence Halls (RESNET)

Connecting to Wi-Fi (dorm and apartment residents)

The D'Youville College student dorms and apartments offer both Wi-Fi and wired network connection capability. The secure Wi-Fi service offered is called  Resnet. Use these step-by-step instructions to gain access to the "Resnet" network (provided by Apogee).

Use these step-by-step instructions to gain access to the Residence Hall Computer Network ("ResNet")

 

The Resnet network provides wired and wireless (Wi-Fi) connectivity in both Marguerite Hall Dorms and Student Apartment Residence.

How to Connect

  1. First, sign up for an Apogee account (D'Youville's ResNet is managed by Apogee Telecom.)
    • You can do this before you arrive on campus or when you move into your residence hall on campus.
    • Apogee offers "Standard" and "Choice" connection options.
  2. Once you are on campus, plug your computer into the network jack (it's marked with a computer icon) or connect to the My-ResNet wireless network.
  3. Launch any web browser (Internet Explorer, Firefox, Safari, etc).
  4. Wait for the log in page to appear. If you're not redirected, go to www.myresnet.com.
  5. Enter your Apogee user name and password, previously sent to you via e-mail.
  6. If you have not registered in advance, click on the sign-up link on the web page (fast and easy).

Personal Hubs, Routers and Wireless Access Points

Personal hubs, routers, and wireless access points are not allowed in the residence halls as their use can disrupt network connectivity for others. Learn more about Apogee's router policy.

Gaming

Gaming devices (like Playstation or Xbox) can be used on the wired network, but not on the wireless network. Apogee doesn't support gaming systems on the wireless network.

If you have a single Ethernet port in your room, or would simply like to expand to connect multiple gaming systems to the wired network, we recommend using an 'Ethernet switch' which work for Ethernet ports like a power strip works for electricity. If you are using a Nintendo Wii, it may require a USB LAN adapter. Learn more about connecting your Nintendo Wii.

Need Help?

Apogee Support

Hours: 24/7

Call: 855-813-7006
Text: resnet to 84700

myResnet.com

  


Audio Visual Equipment

Faculty, staff and students at DYC can borrow audio and visual equipment for meetings, events, projects, and classroom presentations.

Available equipment

  • LCD projectors
  • Monitors
  • VCR/DVD players
  • Camcorders
  • Laptops
  • Overhead projectors
  • Sound system

to reserve equipment

For events, presentations or projects taking place at the College Center, reserve your equipment by contacting:

D'Youville College Center Office
College Center 111
Phone: 716-829-8198

For all other equipment requests on campus (outside of the College Center):

Submit a Help Desk Request

For same day requests, contact:

Academic Computing 
Montante Library (LIB), Lower Level
Phone: 716-829-7715

Students: All reservations for equipment must be made in person and you'll need your DYC ID card.

Faculty and staff: Reservations for equipment may be sent via fax to 716-829-7665.


Computing Policies

By logging on to your DYCnet account, you indicate your acceptance of D'Youville's computer and network usage policies.

DYCnet is comprised of all of the college's network infrastructure and automated services. The purpose of DYCnet is to provide academic and administrative support to D'Youville College students, faculty and staff. By logging on to your DYCnet account, you indicate your acceptance of D'Youville's computer and network usage policies (PDF).

Failure to adhere to these policies may result in the elimination of your account privileges and/or disciplinary action.

VIRUSES

Machines with viruses are subject to loss of network usage. If you suspect your computer has been infected by a virus, contact the helpdesk for assistance.

EMAIL

All students and employees at D'Youville are given a dyc.edu e-mail account. The dyc.edu e-mail is used as an official means of communication; therefore, all users are responsible for the consequences of not checking their e-mail on a regular basis. D'Youville will not be held responsible for poor e-mail communications, account quotas, lost or misrouted e-mails and delays resulting from the use of non-dyc.edu e-mail addresses. The use of dyc.edu e-mail shall be consistent with D'Youville policies as well as local, state and federal laws including the Family Educational Rights and Privacy Act (FERPA). Though email is treated as an official form of communication at D'Youville, it is not a secure means of communication. Therefore, highly sensitive data should not be passed through e-mail.

ABUSE OF TECHNICAL RESOURCES

Excessive recreational or abusive use of our technical resources will result in the termination of service to the abuser. Users abusing network resources through access privileges will have their access rights reduced accordingly, and in extreme cases, their accounts disabled.

COPYRIGHT 

Downloading copyrighted material like movies and music without purchase or authorization is illegal and against D'Youville Computing Policies. Our computing staff monitor network traffic for copyright compliance on a continual basis. The Motion Picture Association of America (MPAA) has stepped up enforcement of copyright laws and the monetary penalties for copyright infractions are significant. Legal downloading alternatives are available on many sites. For more on the facts about copyright infringement go to Respect Copyrights FAQ. Legal downloading alternatives are available on many sites.

Campus Computing Policies (PDF)

computer specifications (for students)

For network integrity and support purposes D'Youville College policy requires that all computers used on the campus network meet minimum hardware specifications and software requirements.

D'Youville College does not require students to purchase a computer. We offer state-of-the-art computer labs on campus and in our residence halls, for fast and free Internet access and document printing.

What if my computer doesn't meet these requirements?

Although you may be able to get your system to work on DYCnet with less than the recommended specifications, DYC Help Desk staff will not troubleshoot or repair systems with less than the minimum requirements.

PC/Windows Minimum Specifications

Note: We no longer support PCs running Windows 2000.

  • 1-gigahertz (GHz) 32-bit (x86) processor or 1-GHz 64-bit (x64) processor
  • 1 GB of system memory
  • 128 MB of graphics memory (minimum)
  • 80 GB hard drive

Mac/Apple Minimum Specifications

  • Mac running OSX version 10.8 and up
  • Mac computer with an Intel processor
  • 1 GB of memory or higher
  • 80GB Hard Drive or higher
Additional recommended components for base system
  • CD-ROM (DVD or CDRW is recommended)
  • 10/100/1000 or equivalent wireless card
  • 2 USB I/O Ports
  • Integrated sound or sound card with speakers/headphones
  • USB memory stick ("thumb drive"), 2 GB recommended

Online Programs

There are specific technology and software requirements for students in D'Youville's 100% online programs. More information can be found on the Accepted Students page. 

Living on Campus?

If you are living on campus, your computer should have an approved high-speed network interface card or integrated network interface capable of accessing DYCnet on a 10/100 Ethernet network connection.

Living Off Campus?

For students living off campus, we recommend a cable or DSL connection to access campus resources.

Virus Protection

Keeping your computer and DYC ID and password secure will protect you from the hassles and inconvenience of repairing your system.

Windows Update

Windows Updates are an easy, free way to keep your computer running safe and smoothly. All you have to do is turn it on, and you'll get the latest security and other important updates from Microsoft automatically. We recommend that you use automatic updating — but if you choose not to, be sure to check for updates at least once a week.

About Windows Update

  • When you turn on automatic updating, most updates will download and install on their own.
  • Sometimes Windows Update needs your input during an installation. If you see an alert in the notification area at the far right of the taskbar — be sure to click it. If you don't, your PC may end up missing an important download.
  • Windows Update releases bug fixes, security patches, and other important software updates that protect and enhance your operating system.

Anti-Virus Software

You must have up-to-date antivirus software (Norton, Trend or McAfee are recommended) installed and active on your computer with virus definitions updated at least weekly. We also recommend the following free anti-spyware applications: Malwarebytes Anti-Malware and Avast Anti-Virus Free

Change Your Password

It's good practice to change your DYC network password periodically,  especially if you think someone else might know your password. Their actions could cause you to lose your network privileges. The instructions for changing your login password are for both Windows and Mac users.

Security & Usage Cautions

  • If you use a peer-to-peer (P2P) program on the DYC network that results in a network slowdown or shutdown, disciplinary action will be taken. P2P file sharing programs can utilize network bandwidth and prevent other users from gaining Internet access.
  • Programs such as Skype will also cause extreme network slowdown and prevent other students from gaining Internet access. The seriousness of this issue cannot be overstated since failing to adhere to this policy has the potential for adversely affecting all DYCnet users.
  • Remember that music, movies and other copyrighted material may not be downloaded or uploaded without permission.

Getting Help

The DYC Help Desk Center has resources available to help you if you believe your DYC ID or computer has been compromised. Contact us right away if you think you may have a problem.

INSTRUCTIONS FOR WEBMAIL ON MOBILE DEVICES

Refer to the webmail page for complete instructions to gain access to webmail from an iOS or Android device.

 

Contact Us

Help Desk

Location: Visit us on the lower level of the Library.

Phone: 716-829-8282
Email: helpdesk@dyc.edu

Hours (EST):
Mon-Thus: 8 AM - 11 PM
Fri8 AM - 9 PM
Sat: 10 AM - 6 PM
Sun: 12 PM - 11 PM

Forgot your DYC ID or password?

By signing up with Password Manager you can recover your password and unlock  your account.

password manager